🆚 Featurebase vs. Frill

Compare technologies based on real-world usage data *

Type

Customer feedback tool
Customer feedback tool

About

Featurebase is a support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform.

It consolidates omnichannel support into a unified inbox with AI agents, offers public roadmaps, changelogs and automated update notifications, provides surveys, and includes an AI-powered help center with multilingual support.

Frill is a customer feedback, public roadmap, and announcements platform that helps teams collect suggestions, track votes, publish changelogs, and communicate product plans to users.

It offers embeddable feedback boards and widgets, upvote and comment support, customizable statuses and multi-language options, NPS/CSAT and poll surveys, and integrations with tools like Jira, Slack, and Zapier.

Headquarters

Tallinn, Estonia
Bondi Junction, Sydney, Australia

Website

Pricing

Free version ✔️1 seat, 50 help center articles, no AI
Growth$37/seat/month
Professional$75/seat/month
Enterprise$129/seat/month
AI resolution$0.29/each
Free version ❌Free 14-day trial
Startup
(50 ideas, 1 survey)
$25/month
Business
(unlimited ideas, 3 surveys)
$49/month
Growth
(+private boards, white labeling)
$149/month

Categories

Feedback › Rank #79
Feedback › Rank #89
Customer Support › Rank #43
Widgets › Rank #87
Widgets › Rank #91

Popularity

Determined by the number of sites using each technology.

The Featurebase feedback tool is 5 times more popular than Frill.
Total websites

Market share

Feedback
Widgets

Popularity by country

Determined by the number of sites detected from each country.

Featurebase is more popular than Frill in all countries.
United States
United Kingdom
Germany
Sweden
France
Canada
Hong Kong
India
Ireland
Laos

Popularity by domain category

Determined by the number of sites in each category.

Featurebase is more popular than Frill in all market segments.
Business
Internet Services
Software/Hardware
Marketing/Merchandising
Online Shopping
Sports
Social Networking
Finance/Banking

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#70,990
#105,030
#119,722
#134,629
View more ➝
Name
Rank
#240,802
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.