🆚 Frill vs. Userback

Type

Customer feedback tool
Customer feedback tool

About

Frill is a customer feedback, public roadmap, and announcements platform that helps teams collect suggestions, track votes, publish changelogs, and communicate product plans to users.

It offers embeddable feedback boards and widgets, upvote and comment support, customizable statuses and multi-language options, NPS/CSAT and poll surveys, and integrations with tools like Jira, Slack, and Zapier.

Userback is a visual feedback and bug reporting tool for websites designed for product, development, UX, and QA teams.

It captures annotated screenshots, session replays, video recordings and technical metadata such as console logs and browser details, includes customizable feedback surveys and portals, and integrates with tools like Jira, GitHub, Slack, and Trello.

Headquarters

Bondi Junction, Sydney, Australia
Brisbane, Australia

Website

Pricing

Free version ❌Free 14-day trial
Startup
(50 ideas, 1 survey)
$25/month
Business
(unlimited ideas, 3 surveys)
$49/month
Growth
(+private boards, white labeling)
$149/month
Free version ✔️2 projects, 7-day feedback availability
Team
(2 projects)
$9/month
Business
(25 projects)
$19/month
Business Plus
(unlimited projects)
$29/month
Feature Portal add-on$39/month

Categories

Feedback › Rank #87
Feedback › Rank #38
Widgets › Rank #88

Popularity

Determined by the number of sites using each technology.

The Userback feedback tool is 20 times more popular than Frill.
Total websites

Market share

Feedback

Popularity by country

Determined by the number of sites detected from each country.

Userback is more popular than Frill in all countries.
United States
Czech Republic
Netherlands
United Kingdom
Canada
Switzerland
Australia
France
Germany
Austria

Awards

Popularity by domain category

Determined by the number of sites in each category.

Userback is more popular than Frill in all market segments.
Business
Marketing/Merchandising
Internet Services
Health
Travel
Public Information
Software/Hardware
Finance/Banking
Education/Reference
Blogs/Wiki

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#115,111
#175,488
#240,802
View more ➝
Name
Rank
#6,202
#8,920
#11,541
#13,671
View more ➝

See also

🗃️ About This Data