🆚 Featurebase vs. Frill

Type

Customer feedback tool
Customer feedback tool

About

Featurebase is a support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform.

It consolidates omnichannel support into a unified inbox with AI agents, offers public roadmaps, changelogs and automated update notifications, provides surveys, and includes an AI-powered help center with multilingual support.

Frill is a customer feedback, public roadmap, and announcements platform that helps teams collect suggestions, track votes, publish changelogs, and communicate product plans to users.

It offers embeddable feedback boards and widgets, upvote and comment support, customizable statuses and multi-language options, NPS/CSAT and poll surveys, and integrations with tools like Jira, Slack, and Zapier.

Headquarters

Tallinn, Estonia
Bondi Junction, Sydney, Australia

Website

Pricing

Free version ✔️1 seat, 50 help center articles, no AI
Growth$37/seat/month
Professional$75/seat/month
Enterprise$129/seat/month
AI resolution$0.29/each
Free version ❌Free 14-day trial
Startup
(50 ideas, 1 survey)
$25/month
Business
(unlimited ideas, 3 surveys)
$49/month
Growth
(+private boards, white labeling)
$149/month

Categories

Feedback › Rank #70
Feedback › Rank #87
Customer Support › Rank #38
Widgets › Rank #79
Widgets › Rank #88

Popularity

Determined by the number of sites using each technology.

The Featurebase feedback tool is 4 times more popular than Frill.
Total websites

Market share

Feedback
Widgets

Popularity by country

Determined by the number of sites detected from each country.

Featurebase is more popular than Frill in all countries.
United States
France
United Kingdom
Germany
Netherlands
Sweden
Belgium
Poland
Singapore
Bangladesh

Popularity by domain category

Determined by the number of sites in each category.

Featurebase is more popular than Frill in all market segments.
Business
Internet Services
Software/Hardware
Marketing/Merchandising
Online Shopping
Entertainment
Sports
Social Networking
Public Information
Games

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#16,337
mailtrap.io
#65,962
#66,955
View more ➝
Name
Rank
#115,111
#175,488
#240,802
View more ➝

See also

🗃️ About This Data