🆚 Jam vs. Userback
- 📈 Userback is much more popular than Jam.
- 🌎 Userback is more popular in the United States, the Czech Republic, and the United Kingdom.
- 🌍 Jam is more popular in Ireland.
Jam
UserbackType
About
Jam is a browser-based bug reporting tool that lets users capture screen activity, technical logs, and contextual data when a bug occurs to create developer-ready reports.
It collects user-initiated recordings of screenshots or video, console logs, network requests, device and browser details, DOM snapshots, and annotations, and can send structured reports into issue tracking and collaboration tools such as 
Jira, 
Asana, ClickUp, 
GitHub, and 
Slack.
Userback is a visual feedback and bug reporting tool for websites designed for product, development, UX, and QA teams.
It captures annotated screenshots, session replays, video recordings and technical metadata such as console logs and browser details, includes customizable feedback surveys and portals, and integrates with tools like Jira, GitHub, Slack, and Trello.
Headquarters
Pricing
(unlimited jams, 15 min recording limit)$14/seat/month
(2 projects)$9/month
(25 projects)$19/month
(unlimited projects)$29/month
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⬆️ 65th most popular in the United States in the Feedback category.
- ⭐ 9th most popular in the Czech Republic in the Feedback category.
- ⬆️ 22nd most popular in the Netherlands in the Feedback category.
- ⬆️ 30th most popular in Canada in the Feedback category.
- ⬆️ 37th most popular in the United States in the Feedback category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.