Amazon Connect Customer
Amazon, Seattle, Washington, United StatesAmazon Connect Customer is a cloud-based Contact Center as a Service (CCaaS) platform that provides omnichannel customer engagement and AI-powered agentic capabilities.
It provides autonomous AI agents that handle full conversations and collaborate with human agents, an agentic architecture designed for reasoning and action, and AI agent observability that shows how decisions are made.
The platform also offers MCP support for external AI integration, a drag-and-drop designer for IVR, chatbot, and agent guide interactions, and native integration with AWS services including 
Lambda, Kinesis, and S3.
- 🏠 Website
- 🏷️ Previous name
- Amazon Connect
- 👨👩👦👦 Community
💸 Pricing
Amazon Connect Customer is a commercial product priced starting at $0.010 per message.
⚡ Sites Using Amazon Connect Customer
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 |  atlassian.com |
#77 | United States | English |
| 2 |  audible.com |
#537 | United States | American English |
| 3 |  bitbucket.org |
#1,136 | Australia | English |
| 4 | #1,420 | United States | English | |
| 5 | #1,804 | United Kingdom | English | |
| 6 | #4,000 | United Kingdom | English | |
| 7 | #6,186 | United States | English | |
| 8 | #7,923 | United Kingdom | English | |
| 9 | #8,123 | Malaysia | English | |
| 10 | #12,854 | United Kingdom | English | |
| 11 | #13,328 | United States | American English | |
| 12 | #16,429 | United States | English | |
| 13 | #16,659 | Australia | English | |
| 14 | #17,104 | United States | English | |
| 15 | #21,431 | American English | ||
| 16 | #22,734 | Australia | English | |
| 17 | #24,588 | United States | English | |
| 18 | #26,051 | English | ||
| 19 | #34,136 | English | ||
| 20 | #38,039 | Australia | Australian English |
📈 Usage Statistics
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💬 Frequently Asked Questions
What is the company behind Amazon Connect Customer?
Amazon Connect Customer is owned by Amazon.com, Inc., headquartered in Seattle, Washington, United States.
Does Amazon Connect Customer offer a free plan?
No, Amazon Connect Customer is a paid solution.
How much does Amazon Connect Customer cost?
Amazon Connect Customer is priced from $0.010 per message for the Chat plan.
Which country uses Amazon Connect Customer the most?
The majority of Amazon Connect Customer users are from the United States.
Who uses Amazon Connect Customer?
According to our data, Amazon Connect Customer is used on at least 94 sites, including such established ones as atlassian.com, audible.com, and bitbucket.org.
Is Amazon Connect Customer used on government websites?
Yes, for example, it is used by texas.gov,
iowa.gov, and
birmingham.gov.uk. Overall, we found Amazon Connect Customer on 3 government sites in the United States and 2 in Australia.
Do academic institutions use Amazon Connect Customer?
Yes. The most prominent of these are ivytech.edu and
tafeqld.edu.au. Overall, we know of 3 academic websites in the United States that use Amazon Connect Customer.
How does Amazon Connect Customer stack up against the competition?
Amazon Connect Customer is a moderately popular contact center platform, ranking ahead of 7 other contact center platforms we track.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Amazon
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.