⚡ Instant Messaging Apps for Businesses

Instant messaging apps for businesses provide real-time communication tools designed for team collaboration and customer interaction in professional environments.

They typically support one-to-one and group messaging, file sharing, voice and video communication, channels or workspaces, administrative controls, and integrations with productivity, CRM, and customer support systems.

Statistics based on 3.3M+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the leading instant messaging apps for businesses on the web in 2026, based on market share.

The most popular is WhatsApp with an impressive share of 48.9%, followed by Messenger with 9.1% and Discord with 5.5%.

WhatsApp 48.9%
Messenger 9.1%
Discord 5.5%
Zoom 0.6%
Slack 0.5%
Microsoft Teams 0.4%
Webex 0.08%
RingCentral 0.07%
Rocket.Chat 0.04%
Threema 0.01%
Zulip 0.004%

🚀 Country Highlights

Here is a list of apps that are especially popular in certain countries.
Differences between global and country rankings are shown in parentheses.

Messenger is #1 in Poland ^(-2)
Discord is #2 in the United States ^(-3)

✨ Best Instant Messaging Apps for Businesses

Below is a more detailed list of 11 instant messaging apps for businesses we track, ranked by their market share.

Available filters: Business Privacy Superapp

Rank	Name	Market share
1	WhatsApp Menlo Park, California, United States An instant messaging and Voice over IP service owned by Meta. Free	48.9%
2	Messenger Menlo Park, California, United States An instant messaging service developed by Meta, available on Android, iOS, and web platforms. Free	9.1%
3	Discord San Francisco, California, United States An instant messaging and VoIP social platform that allows users to communicate via text chat, voice, and video. Free$2.99+	5.5%
4	Zoom San Jose, California, United States A cloud-based communications platform that enables video meetings, audio conferencing, phone calls, and team chat across devices. Free$15.99+/user/month	0.6%
5	Slack San Francisco, California, United States A cloud-based team communication platform for businesses, currently owned by Salesforce. Free$8.75+/month	0.5%
6	Microsoft Teams Redmond, Washington, United States A proprietary business collaboration platform built for hybrid work, offering chat, video conferencing, file storage, and application integration. Free$9.99+/month	0.4%
7	Webex San Jose, California, United States A cloud-based video conferencing and collaboration solution that enables users to hold online meetings, video calls, webinars, and team conversations with integrated chat and collaboration features. Free$14.50+/user/month	0.08%
8	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.07%
9	Rocket.Chat Wilmington, Delaware, United States An open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients. FreeOpen source$$$	0.04%
10	Threema Pfäffikon, Schwyz, Switzerland A commercial, cross-platform instant messaging app focused on privacy and security. $6.99+	0.01%
11	Zulip San Francisco, California, United States An open-source team chat and collaboration software available in cloud and self-hosted versions. FreeOpen source$8+/user/month	0.004%

👉 See Also

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,361,290 websites.
We currently track the presence of 26 instant messaging apps across the web.
Statistics were last calculated on April 5, 2026.
For more details, see our methodology and disclaimer.