⚡ Issue Tracking

Issue tracking software helps teams track and manage bugs, tasks, and other project issues in an organized way.

These tools often include ticketing systems, status tracking, team collaboration features, and integration with development or customer support platforms.

According to our research, issue tracking systems are detected on 0.2% of all websites.
98.8% of these sites use only one issue tracking system, 1% use two, and 0.1% use three or more of them.

⭐ Most Popular in 2026

The following chart shows the leading issue tracking systems on the web in 2026, based on market share.

The most popular is BugHerd with an impressive share of 33.1%, followed by Help Scout with 24.7% and Jira with 16.5%.

BugHerd 33.1%
Help Scout 24.7%
Jira 16.5%
Trello 7.4%
ServiceNow 5.1%
Canny 3.5%
Asana 3.3%
ClickUp 2.6%
Redmine 2.2%
Trac 1.4%
Basecamp 0.8%
Wrike 0.6%
YouTrack 0.09%

You can also drill down by country:

✨ Best Issue Tracking Systems

Below is a more detailed list of 13 issue tracking systems we detect, ranked by their market share.

Rank	Name	Market share
1	BugHerd Melbourne, Victoria, Australia A visual bug-tracking and website feedback tool that lets users pin comments, screenshots, and notes directly on webpages to report issues in context. $50+/month	33.1%
2	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	24.7%
3	Jira Sydney, Australia An issue-tracking and project management system built for software teams to plan, track, and manage their work. Free$$$	16.5%
4	Trello Sydney, Australia A web-based, Kanban-style visual work management and collaboration tool that organizes your projects into boards. Free$6+/user/month	7.4%
5	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	5.1%
6	Canny Wilmington, Delaware, United States A product management tool focused on user feedback that centralizes customer suggestions, feature requests, and roadmap planning in one platform. Free$24+/month	3.5%
7	Asana San Francisco, California, United States A work management tool designed to help individuals and teams keep track of tasks, delegate responsibilities, monitor progress, and communicate in real-time. Free$13.49+/user/month	3.3%
8	ClickUp San Diego, California, United States A cloud-based project management software that includes functionality for general project management as well as sales, marketing, HR, finance, design and product development. Free$10+/user/month	2.6%
9	Redmine An open source project management and issue tracking web application built in Ruby on Rails. FreeOpen source	2.2%
10	Trac An open source, web-based issue tracking system for software development projects. FreeOpen source	1.4%
11	Basecamp Chicago, Illinois, United States A web-based project management and team collaboration tool that centralizes communication, tasks, files, schedules, and check-ins in one organized workspace. Free$15+/user/month	0.8%
12	Wrike San Jose, California, United States A cloud-based project management platform that allows users to manage and track projects, deadlines, schedules, and other workflow processes. Free$10+/user/month	0.6%
13	YouTrack Prague, Czech Republic A browser-based project management and issue tracking software. Free$$$	0.09%

👉 See Also

🔗 Links
- ⚡Customer Support

Data is based on the analysis of 3,267,342 websites.
Statistics were last calculated on February 19, 2026.
For details, see our methodology and disclaimer.