⚡ Issue Tracking

Issue tracking software helps teams track and manage bugs, tasks, and other project issues in an organized way.

These tools often include ticketing systems, status tracking, team collaboration features, and integration with development or customer support platforms.

According to our research, issue tracking systems are detected on 0.2% of all websites.
98.8% of these sites use only one issue tracking system, 1% use two, and 0.1% use three or more of them.

Statistics based on 3.3M+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the leading issue tracking systems on the web in 2026, based on market share.

The most popular is BugHerd with an impressive share of 33%, followed by Help Scout with 24.7% and Jira with 16.5%.

BugHerd 33%
Help Scout 24.7%
Jira 16.5%
Trello 7.2%
ServiceNow 5.2%
Canny 3.5%
Asana 3.3%
ClickUp 2.9%
Redmine 2.2%
Trac 1.4%
Basecamp 0.8%
Wrike 0.6%
YouTrack 0.08%

You can also drill down by country:

✨ Best Issue Tracking Systems

Below is a more detailed list of 13 issue tracking systems we detect, ranked by their market share.

Rank	Name	Market share
1	BugHerd Melbourne, Victoria, Australia A visual bug-tracking and website feedback tool that lets users pin comments, screenshots, and notes directly on webpages to report issues in context. $50+/month	33%
2	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	24.7%
3	Jira Sydney, Australia An issue-tracking and project management system built for software teams to plan, track, and manage their work. Free$$$	16.5%
4	Trello Sydney, Australia A web-based, Kanban-style visual work management and collaboration tool that organizes your projects into boards. Free$6+/user/month	7.2%
5	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	5.2%
6	Canny Wilmington, Delaware, United States A product management tool focused on user feedback that centralizes customer suggestions, feature requests, and roadmap planning in one platform. Free$24+/month	3.5%
7	Asana San Francisco, California, United States A collaborative work management platform that helps teams plan projects, organize tasks, and coordinate workflows across departments from a shared online workspace. Free$13.49+/user/month	3.3%
8	ClickUp San Diego, California, United States A cloud-based project management and productivity platform that enables teams to organize tasks, documents, communication, and goals within a single collaborative workspace. Free$10+/user/month	2.9%
9	Redmine An open-source project management and issue tracking web application built in Ruby on Rails. FreeOpen source	2.2%
10	Trac An open-source, web-based issue tracking system for software development projects. FreeOpen source	1.4%
11	Basecamp Chicago, Illinois, United States A web-based project management and team collaboration tool that centralizes communication, tasks, files, schedules, and check-ins in one organized workspace. Free$15+/user/month	0.8%
12	Wrike San Jose, California, United States A cloud-based project management platform that allows users to manage and track projects, deadlines, schedules, and other workflow processes. Free$10+/user/month	0.6%
13	YouTrack Prague, Czech Republic A browser-based project management and issue tracking software. Free$$$	0.08%

👉 See Also

⚡Customer support

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,361,290 websites.
We currently track the presence of 13 issue tracking systems across the web.
Statistics were last calculated on April 5, 2026.
For more details, see our methodology and disclaimer.