ServiceNow

ServiceNow, Inc., Santa Clara, California, United States

ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.

According to our data, ServiceNow ranks 23th among the customer support technologies we track.
It has 0.5% of the customer support market share and is detected on 0.01% of all websites.

Statistics based on 3.6M+ analyzed websites. About this data

💸 Pricing

Custom

📊 Rankings and Market Share

🏆 ServiceNow Awards

⚡ Sites Powered by ServiceNow

We have data on 429 websites that use ServiceNow customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using ServiceNow is cisco.com.

#WebsiteRankCountryLanguage
1 cisco.com #89 United States American English
2 lenovo.com #489 China English
3 panasonic.com #1,490 United States English
4 maryland.gov #2,179 United States English
5 sydney.edu.au #2,741 Australia American English
6 nice.com #5,564 United States English
7 cineplex.com #6,550 English
8 dollargeneral.com #6,572 English
9 fastweb.it #6,629 Italy Italian
10 playtika.com #7,447 English
11 bentley.com #7,627 United States American English
12 netapp.com #7,850 United States English
13 flvs.net #8,542 United States English
14 solitairegrandharvest.com #8,718 American English
15 detran.sp.gov.br #8,815 Brazil
16 ironmountain.com #9,401 United States English
17 ucalgary.ca #11,437 Canada English
18 flhsmv.gov #12,001 United States English
19 wright.edu #12,015 United States English
20 medidata.com #12,338 English

📈 Usage Statistics

Most of the sites that use ServiceNow:

Most of the sites using ServiceNow are from the United States, the United Kingdom, and Australia.

  • United States 50.9%
  • United Kingdom 6%
  • Australia 5.7%
  • Canada 5.2%
  • Brazil 3.7%
  • Norway 2.9%
  • Switzerland 2.6%
  • Germany 2.3%
  • Finland 2%
  • Other 18.7%

Most ServiceNow users speak English or Portuguese.

  • English 80.9%
  • Portuguese 3.3%
  • German 2.4%
  • Spanish 2.4%
  • Japanese 1.7%
  • Italian 1.2%
  • Vietnamese 1.2%
  • Finnish 1.2%
  • Dutch 0.9%
  • Other 4.8%

ServiceNow customer support technology is especially popular on .com, .edu, and .org top-level domains.

  • .com 49.4%
  • .edu 10%
  • .org 8.2%
  • .ca 3%
  • .no 2.3%
  • .edu.au 2.1%
  • .com.br 1.9%
  • .co.uk 1.6%
  • .de 1.4%
  • Other 20.1%

The primary market segments for websites utilizing ServiceNow include business, education and reference, and software and hardware.

  • Business 28.4%
  • Education/Reference 23.1%
  • Software/Hardware 9.5%
  • Internet Services 8.3%
  • Health 5.3%
  • Finance/Banking 4.1%
  • Marketing/Merchandising 3.6%
  • Online Shopping 3%
  • Games 2.4%
  • Other 12.3%

🕵️ Similar Technologies

These are some of the best ServiceNow alternatives.

RankName
33
Freshservice
San Mateo, California, United States

A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.

$19+/agent/month
34
Jira Service Management
Sydney, Australia

A service management solution developed by Atlassian for IT and service teams.
39
TOPdesk
Delft, Netherlands

A Dutch enterprise service management solution with a focus on IT Service Management.

$76+/agent/month
40
TeamDynamix
Columbus, Ohio, United States

A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions.

$$$
42
Spiceworks Cloud Help Desk
Austin, Texas, United States

A help desk with basic functionality available for free (ad-supported).

Free$5/seat/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

What is the company behind ServiceNow?

ServiceNow is owned by ServiceNow, Inc., headquartered in Santa Clara, California, United States.

Can I try ServiceNow for free?

No, it does not currently offer a free trial. However, a demo may be available.

Which country uses ServiceNow the most?

The majority of ServiceNow users are from the United States.

Who uses ServiceNow?

According to our data, ServiceNow is used on hundreds of sites, including such established ones as cisco.com, lenovo.com, and panasonic.com.

Is ServiceNow used on government websites?

Yes, for example, it is used by maryland.gov, detran.sp.gov.br, and flhsmv.gov. In total, we found ServiceNow on 4 government sites in the United States.

Do academic institutions use ServiceNow?

Yes. The most prominent of these are sydney.edu.au and wright.edu. Overall, we know of 43 academic websites in the United States and 9 in Australia that use ServiceNow.

How does ServiceNow stack up against its competitors?

ServiceNow is a moderately popular customer support technology, ranking ahead of 26 other customer support technologies we track.

What are the alternatives to ServiceNow?

Alternatives and possible competitors to ServiceNow may include Freshservice, Jira Service Management, and TOPdesk.

👉 See Also

🗃️ About This Data