🆚 Freshservice vs. ServiceNow
- 📈 ServiceNow is twice as popular as Freshservice.
- 🌎 ServiceNow is more popular in the United States, the United Kingdom, and Canada.
- 🌍 Freshservice is more popular in India, New Zealand, and Colombia.
FreshserviceType
About
Freshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.
It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as 
Microsoft Teams, 
Slack, 
Jira, 
GitHub, and TeamViewer.
ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🔥 20th most popular in the United States in the HR Management category.
- ⬆️ 27th most popular in the United States in the Customer Support category.
- ⭐ 4th most popular in the United States in the Issue Tracking category.
- 🔥 14th most popular in the United States in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.