🆚 Dynamics 365 Customer Service vs. ServiceNow
- 📈 ServiceNow is twice as popular as Dynamics 365 Customer Service.
- 🌎 ServiceNow is more popular in the United States, Australia, and Canada.
- 🌍 Dynamics 365 Customer Service is more popular in the United Kingdom, the Netherlands, and Zambia.
Dynamics 365 Customer Service
ServiceNowType
About
Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the 
Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.
It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, 
Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and 
Microsoft Teams.
ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.
Headquarters
microsoft.comPricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⬆️ 65th most popular in the United States in the Live Chats category.
- 🥉 Third most popular in the United States in the Issue Tracking category.
- 🔥 16th most popular in the United States in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,976,354 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.