Dynamics 365 Customer Service
Microsoft, Redmond, Washington, United StatesMicrosoft Dynamics 365 Customer Service is a customer support and case management platform within the 
Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.
It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, 
Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and 
Microsoft Teams.
According to our data, Dynamics 365 Customer Service ranks 25th among the customer support technologies we track.
It has 0.3% of the customer support market share and is present on 0.006% of all websites.
It is especially popular in the United States, appearing on 0.008% of all websites in the country.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Dynamics 365 Customer Service is a commercial product priced starting at $50 per user per month (paid annually) with a free 30-day trial available.
📊 Rankings and Market Share
- Customer Support
- Rank: 25
- Market share: 0.3%
- Live Chats
- Rank: 75
- Market share: 0.1%
🏆 Dynamics 365 Customer Service Awards
- ⬆️ 65th most popular in the United States in the Live Chats category.
⚡ Sites Using Dynamics 365 Customer Service
We have data on 242 websites that use Dynamics 365 Customer Service technology. Here is a list of some of the top ranked ones.
The highest rated site using Dynamics 365 Customer Service is powerbi.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #1,010 | United States | English | |
| 2 | #2,096 | Spain | European Spanish | |
| 3 | #5,317 | Austria | German | |
| 4 | #7,641 | United States | English | |
| 5 | #7,713 | English | ||
| 6 | #7,815 | Mexico | Spanish | |
| 7 | #11,551 | Austria | German | |
| 8 | #12,468 | American English | ||
| 9 | #12,615 | Colombia | Spanish | |
| 10 | #18,750 | Spain | English | |
| 11 | #19,142 | United Arab Emirates | English | |
| 12 | #20,545 | New Zealand | English | |
| 13 | #21,306 | Colombia | Spanish | |
| 14 | #21,661 | United States | English | |
| 15 | #22,339 | United Kingdom | English | |
| 16 | #23,787 | United States | English | |
| 17 | #25,494 | Canada | English | |
| 18 | #27,807 | American English | ||
| 19 | #28,067 | United Kingdom | English | |
| 20 | #28,893 | Turkey | Turkish |
📈 Usage Statistics
Most of the sites that use Dynamics 365 Customer Service:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Dynamics 365 Customer Service are from the United States, the United Kingdom, and the Netherlands.
- United States 23.9%
- United Kingdom 11.3%
- Netherlands 9.9%
- Australia 6.8%
- Zambia 5.9%
- United Arab Emirates 4.5%
- Canada 3.6%
- Germany 3.6%
- Austria 3.2%
- Other 27.3%
Most Dynamics 365 Customer Service users speak English, Dutch, or German.
- English 67.8%
- Dutch 8.7%
- German 6.2%
- Spanish 4.5%
- Portuguese 1.7%
- Arabic 1.2%
- Norwegian Bokmål 1.2%
- Norwegian 1.2%
- Polish 0.8%
- Other 6.7%
Dynamics 365 Customer Service technology is especially popular on .com, .nl, and .gov.zm top-level domains.
- .com 36%
- .nl 7.9%
- .gov.zm 5.4%
- .ca 3.7%
- .com.au 3.3%
- .co.uk 2.9%
- .at 2.5%
- .org 2.1%
- .gov.uk 2.1%
- Other 34.1%
The primary market segments for websites utilizing Dynamics 365 Customer Service include business, online shopping, and travel.
- Business 25.4%
- Online Shopping 16.2%
- Travel 8.5%
- Real Estate 6.9%
- Marketing/Merchandising 6.2%
- Education/Reference 6.2%
- Government/Military 6.2%
- Non-Profit/Advocacy/NGO 3.8%
- Public Information 3.1%
- Other 17.5%
🕵️ Similar Technologies
These are some of the best Dynamics 365 Customer Service alternatives.
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💬 Frequently Asked Questions
What is the company behind Dynamics 365 Customer Service?
Dynamics 365 Customer Service is owned by Microsoft Corporation, headquartered in Redmond, Washington, United States.
Does Dynamics 365 Customer Service offer a free plan?
No, Dynamics 365 Customer Service is a paid solution.
How much does Dynamics 365 Customer Service cost?
Dynamics 365 Customer Service is priced from $50 per user per month (paid annually) for the Professional plan.
Can I try Dynamics 365 Customer Service for free?
Yes, there is a free trial for 30 days, so you can explore all of its features before committing.
Which country uses Dynamics 365 Customer Service the most?
The majority of Dynamics 365 Customer Service users are from the United States.
Who uses Dynamics 365 Customer Service?
According to our data, Dynamics 365 Customer Service is used on hundreds of sites, including such established ones as powerbi.com,
zara.com, and
oebb.at.
Is Dynamics 365 Customer Service used on government websites?
Yes, for example, it is used by mintransporte.gov.co,
westminster.gov.uk, and
coventry.gov.uk. Overall, we found Dynamics 365 Customer Service on 13 government sites in Zambia and 5 in the United Kingdom.
Do academic institutions use Dynamics 365 Customer Service?
Yes. The most prominent of these are educacionbogota.edu.co and
byupathway.edu. In total, we know of 2 academic websites in the United States that use Dynamics 365 Customer Service.
How does Dynamics 365 Customer Service compare to its competitors?
Dynamics 365 Customer Service is a moderately popular customer support technology, ranking ahead of 15 other customer support technologies we track.
What are the alternatives to Dynamics 365 Customer Service?
Alternatives and possible competitors to Dynamics 365 Customer Service may include 
ServiceNow, 
Zendesk, and 
Gorgias.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Microsoft
Microsoft Dynamics 365 Commerce🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,976,354 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.