🆚 Dynamics 365 Customer Service vs. Gladly
- 📈 Gladly is slightly more popular than Dynamics 365 Customer Service.
- 🌎 Gladly is more popular in the United States, Canada, and France.
- 🌍 Dynamics 365 Customer Service is more popular in the United Kingdom, the Netherlands, and Australia.
Dynamics 365 Customer Service
GladlyType
About
Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the 
Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.
It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, 
Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and 
Microsoft Teams.
Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.
It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.
Headquarters
microsoft.comPricing
(minimum 10 users) $2,160+/user/year
(minimum 45 users) $2,520+/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⬆️ 65th most popular in the United States in the Live Chats category.
- ⭐ 4th most popular in the United States in the Contact Centers category.
- 🔥 17th most popular in the United States in the Customer Support category.
- ⬆️ 38th most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,976,354 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.