🆚 Dynamics 365 Customer Service vs. Re:amaze
- 📈 Re:amaze is five times more popular than Dynamics 365 Customer Service.
- 🌎 Re:amaze is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Dynamics 365 Customer Service is more popular in the Netherlands, Zambia, and the United Arab Emirates.
Dynamics 365 Customer Service
Re:amazeType
About
Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the 
Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.
It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, 
Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and 
Microsoft Teams.
Re:amaze is a multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.
It provides an AI Agent that answers inquiries from the knowledge base, AI-assisted reply drafting and conversation summaries, and pre-built chatbots for greetings, FAQs, and order tracking.
Headquarters
microsoft.comPricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⬆️ 65th most popular in the United States in the Live Chats category.
- ⭐ 9th most popular in the United Kingdom in the Customer Support category.
- ⭐ 9th most popular in Australia in the Customer Support category.
- ⭐ 10th most popular in the United States in the Customer Support category.
- 🔥 16th most popular in the United States in the Live Chats category.
- 🔥 16th most popular in Canada in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
GoDaddy company profile🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,976,354 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.