⚡ Customer Support in the United Kingdom

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

The United Kingdom of Great Britain and Northern Ireland (UK) is a Western European country with a population of over 67 million people.

According to our research, customer support technologies are used on 3.4% of websites from the United Kingdom.

Statistics based on 189K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in the United Kingdom in 2026, based on market share.

The most popular is Zendesk with an impressive share of 31.6%, followed by LiveChat with 16.7% and Tidio with 14.3%.

Zendesk 31.6%
LiveChat 16.7%
Tidio 14.3%
Gorgias 13.1%
Intercom 9.1%
Freshdesk 6.2%
Crisp 4.5%
Help Scout 3%
Re:amaze 1.7%
Chatwoot 0.8%
UserVoice 0.6%
Intercom Help Center 0.6%
Usersnap 0.5%
Elevio 0.5%
Dynamics 365 Customer Service 0.4%

🚀 Highlights

Here is a list of the top technologies that are more popular in the United Kingdom than worldwide.
Differences between global and country rankings are shown in parentheses.

4. Gorgias ^(-1)
6. Freshdesk ^(-1)
8. Help Scout ^(-1)
9. Re:amaze ^(-1)
10. Chatwoot ^(-2)
12. Intercom Help Center ^(-3)
13. Usersnap ^(-4)
15. Dynamics 365 Customer Service ^(-10)
16. Zoho Desk ^(-5)
17. Ada ^(-3)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 38 customer support technologies used on sites from the United Kingdom, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	31.6%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	16.7%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	14.3%
4	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	13.1%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	9.1%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	6.2%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.5%
8	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	3%
9	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	1.7%
10	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.8%
11	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.6%
12	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.6%
13	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.5%
14	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams. $125+/month	0.5%
15	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	0.4%
16	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.4%
17	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.4%
18	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.3%
19	HappyFox Irvine, California, United States A web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat. $29+/agent/month	0.3%
20	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.2%
21	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.2%
22	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.2%
23	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.1%
24	Meiqia Beijing, China A Chinese customer service platform that uses artificial intelligence to provide live chat, chatbots, and voice agents for managing customer interactions. Free1,888 CNY+/seat/year	0.09%
25	Featurebase Tallinn, Estonia A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform. Free$37+/seat/month	0.09%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 189,729 websites from the United Kingdom.
We currently track the presence of 40 customer support technologies across the web.
Of these, 38 were detected on websites from the United Kingdom.
Statistics were last calculated on November 3, 2026.
For more details, see our methodology and disclaimer.