Jira Service Management

Atlassian, Sydney, Australia

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

According to our data, Jira Service Management ranks 33th among the customer support technologies we track.
It has 0.2% of the customer support market share and is detected on 0.004% of all websites.

Statistics based on 3.6M+ analyzed websites. About this data

📊 Rankings and Market Share

⚡ Sites Powered by Jira Service Management

We have data on 134 websites that use Jira Service Management customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Jira Service Management is bonterratech.com.

#WebsiteRankCountryLanguage
1 bonterratech.com #6,862 American English
2 tenerife.es #70,707 Spain European Spanish
3 hagel-shop.de #72,355 Germany German
4 pilet.ee #88,754 Estonia Estonian
5 new.siemens.com United States English
6 slavic401k.com #118,898 United States American English
7 apod.com.au #125,438 Australia Australian English
8 coti.io #130,105 Germany English
9 elatec-rfid.com #137,402 Germany English
10 guardian.com.sg #146,736 Singapore American English
11 inverite.com #273,169 English
12 sparkpa.org #288,820 American English
13 modyf.fr #292,437 France French
14 cmu.edu.jm #308,162 Jamaica American English
15 hach.de #329,768 Germany German
16 tailornova.com #334,350 Germany English
17 themomproject.com #345,199 United States English
18 dildoking.de #360,771 Germany German
19 satago.com #422,223 United Kingdom British English
20 dfinity.org #439,528 English

📈 Usage Statistics

Most of the sites that use Jira Service Management:

Most of the sites using Jira Service Management are from Germany, the United States, and Australia.

  • Germany 32.7%
  • United States 16.8%
  • Australia 6.5%
  • Canada 6.5%
  • Switzerland 4.7%
  • United Kingdom 4.7%
  • Brazil 2.8%
  • France 2.8%
  • Austria 1.9%
  • Other 20.6%

Most Jira Service Management users speak English, German, or French.

  • English 65.6%
  • German 22.1%
  • French 3.1%
  • Portuguese 3.1%
  • Spanish 1.5%
  • Dutch 1.5%
  • Romanian 0.8%
  • Turkish 0.8%
  • Slovak 0.8%
  • Other 0.7%

Jira Service Management customer support technology is especially popular on .com, .de, and .org top-level domains.

  • .com 38.8%
  • .de 18.7%
  • .org 8.2%
  • .io 6%
  • .com.au 4.5%
  • .ca 1.5%
  • .fr 1.5%
  • .nl 1.5%
  • .ch 1.5%
  • Other 17.8%

The primary market segments for websites utilizing Jira Service Management include business, online shopping, and marketing and merchandising.

  • Business 30.3%
  • Online Shopping 15.2%
  • Marketing/Merchandising 12.1%
  • Internet Services 9.1%
  • Fashion/Beauty 9.1%
  • Travel 6.1%
  • Finance/Banking 6.1%
  • Entertainment 3%
  • Sports 3%
  • Other 6%

🕵️ Similar Technologies

These are some of the best Jira Service Management alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
22
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
29
Freshservice
San Mateo, California, United States

A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.

$19+/agent/month
38
TeamDynamix
Columbus, Ohio, United States

A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions.

$$$
44
GLPI
Paris, France

An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

FreeOpen source€100+/month

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💬 Frequently Asked Questions

What is the company behind Jira Service Management?

Jira Service Management is owned by Atlassian Pty Ltd, headquartered in Sydney, Australia.

Which country uses Jira Service Management the most?

The majority of Jira Service Management users are from Germany.

Who uses Jira Service Management?

According to our data, Jira Service Management is used on over a hundred sites, including such established ones as bonterratech.com, tenerife.es, and hagel-shop.de.

Do academic institutions use Jira Service Management?

Yes. The most notable of these is cmu.edu.jm.

How does Jira Service Management compare to the competition?

Jira Service Management is a moderately popular customer support technology, ranking ahead of 15 other customer support technologies we track.

What are the alternatives to Jira Service Management?

Alternatives and possible competitors to Jira Service Management may include GLPI, Zendesk, and ServiceNow.

👉 See Also

🗃️ About This Data