Jira Service Management

Atlassian, Sydney, Australia

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

According to our data, Jira Service Management ranks 36th among the customer support technologies we track.
It has 0.2% of the customer support market share and is detected on 0.004% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

📊 Rankings and Market Share

⚡ Sites Powered by Jira Service Management

We have data on 149 websites that use Jira Service Management customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Jira Service Management is bonterratech.com.

#WebsiteRankCountryLanguage
1 bonterratech.com #6,862 United States American English
2 oapen.org #12,670 Netherlands English
3 gamedistribution.com #27,636 Netherlands English
4 tenerife.es #70,707 Spain European Spanish
5 hagel-shop.de #72,355 Germany German
6 pilet.ee #88,754 Estonia Estonian
7 new.siemens.com United States English
8 slavic401k.com #118,898 United States American English
9 apod.com.au #125,438 Australia Australian English
10 coti.io #130,105 Germany English
11 elatec-rfid.com #137,402 Germany English
12 guardian.com.sg #146,736 Singapore American English
13 inverite.com #273,169 English
14 silicom-usa.com #284,480 United States American English
15 sparkpa.org #288,820 American English
16 modyf.fr #292,437 France French
17 cmu.edu.jm #308,162 Jamaica American English
18 hach.de #329,768 Germany German
19 tailornova.com #334,350 English
20 themomproject.com #345,199 United States English

📈 Usage Statistics

Most of the sites that use Jira Service Management:

Most of the sites using Jira Service Management are from Germany, the United States, and the United Kingdom.

  • Germany 27.5%
  • United States 19.2%
  • United Kingdom 7.5%
  • Australia 5%
  • Canada 5%
  • Netherlands 4.2%
  • Austria 3.3%
  • France 3.3%
  • Switzerland 2.5%
  • Other 22.5%

Most Jira Service Management users speak English or German.

  • English 67.8%
  • German 20.5%
  • French 2.7%
  • Portuguese 2.7%
  • Spanish 1.4%
  • Dutch 1.4%
  • Romanian 0.7%
  • Slovak 0.7%
  • Norwegian Bokmål 0.7%
  • Other 1.4%

Jira Service Management customer support technology is especially popular on .com, .de, and .org top-level domains.

  • .com 36.9%
  • .de 18.1%
  • .org 8.1%
  • .io 5.4%
  • .com.au 3.4%
  • .co 2%
  • .fr 1.3%
  • .nl 1.3%
  • .ch 1.3%
  • Other 22.2%

The primary market segments for websites utilizing Jira Service Management include business, online shopping, and Internet services.

  • Business 25.6%
  • Online Shopping 12.8%
  • Internet Services 10.3%
  • Marketing/Merchandising 7.7%
  • Fashion/Beauty 7.7%
  • Travel 5.1%
  • Finance/Banking 5.1%
  • Software/Hardware 5.1%
  • Education/Reference 2.6%
  • Other 18%

🕵️ Similar Technologies

These are some of the best Jira Service Management alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
23
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
33
Freshservice
San Mateo, California, United States

A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.

$19+/agent/month
39
TOPdesk
Delft, Netherlands

A Dutch enterprise service management solution with a focus on IT Service Management.

$76+/agent/month
45
GLPI
Paris, France

An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

FreeOpen source€100+/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

What is the company behind Jira Service Management?

Jira Service Management is owned by Atlassian Pty Ltd, headquartered in Sydney, Australia.

Which country uses Jira Service Management the most?

The majority of Jira Service Management users are from Germany.

Who uses Jira Service Management?

According to our data, Jira Service Management is used on over a hundred sites, including such established ones as bonterratech.com, oapen.org, and gamedistribution.com.

Do academic institutions use Jira Service Management?

Yes. The most notable of these is cmu.edu.jm.

What are the alternatives to Jira Service Management?

Alternatives and possible competitors to Jira Service Management may include GLPI, Zendesk, and ServiceNow.

👉 See Also

🗃️ About This Data