Jira Service Management

Atlassian, Sydney, Australia

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

According to our data, Jira Service Management ranks 29th among the customer support technologies we track.
It has 0.2% of the customer support market share and is detected on 0.004% of all websites.

It is especially popular in Germany, appearing on 0.01% of all websites in the country.

Statistics based on 4M+ analyzed websites. About this data

📊 Rankings and Market Share

⚡ Sites Powered by Jira Service Management

We have data on 151 websites that use Jira Service Management customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Jira Service Management is bonterratech.com.

#WebsiteRankCountryLanguage
1 bonterratech.com #1,547 United States American English
2 gamedistribution.com #40,099 Netherlands English
3 dfinity.org #42,674 English
4 tenerife.es #54,465 Spain European Spanish
5 hagel-shop.de #56,490 Germany German
6 pilet.ee #74,515 Estonia Estonian
7 new.siemens.com United States English
8 sparkpa.org #108,970 American English
9 guardian.com.sg #109,506 Singapore American English
10 slavic401k.com #117,288 United States American English
11 themomproject.com #117,868 United States English
12 oapen.org #186,565 Netherlands English
13 modyf.fr #192,353 France French
14 coti.io #196,375 Germany English
15 perspectives.org #211,088 United States American English
16 ract.com.au #223,101 Australia English
17 dge-medienservice.de #227,952 Germany German
18 gsurfnet.com #279,182 Brazil Brazilian Portuguese
19 silicom-usa.com #281,437 United States American English
20 inverite.com #289,403 English

📈 Usage Statistics

Most of the sites that use Jira Service Management:

Most of the sites using Jira Service Management are from Germany, the United States, and the United Kingdom.

  • Germany 27.7%
  • United States 20.2%
  • United Kingdom 7.6%
  • Australia 5.9%
  • Canada 5%
  • Austria 3.4%
  • France 3.4%
  • Netherlands 3.4%
  • Switzerland 2.5%
  • Other 20.9%

Most Jira Service Management users speak English or German.

  • English 67.6%
  • German 20.9%
  • French 2.7%
  • Portuguese 2.7%
  • Spanish 1.4%
  • Dutch 1.4%
  • Romanian 0.7%
  • Slovak 0.7%
  • Norwegian Bokmål 0.7%
  • Other 1.2%

Jira Service Management customer support technology is especially popular on .com, .de, and .org top-level domains.

  • .com 37.7%
  • .de 17.9%
  • .org 7.9%
  • .io 5.3%
  • .com.au 4%
  • .co 2%
  • .fr 1.3%
  • .ch 1.3%
  • .pt 1.3%
  • Other 21.3%

The primary market segments for websites utilizing Jira Service Management include business, online shopping, and Internet services.

  • Business 25.6%
  • Online Shopping 12.8%
  • Internet Services 10.3%
  • Marketing/Merchandising 7.7%
  • Fashion/Beauty 7.7%
  • Travel 5.1%
  • Finance/Banking 5.1%
  • Software/Hardware 5.1%
  • Education/Reference 2.6%
  • Other 18%

🕵️ Similar Technologies

These are some of the best Jira Service Management alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
19
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
27
Freshservice
San Mateo, California, United States

A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.

$19+/agent/month
31
TOPdesk
Delft, Netherlands

A Dutch enterprise service management solution with a focus on IT Service Management.

$76+/agent/month
36
GLPI
Paris, France

An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

FreeOpen source€100+/month

🆚 Compare Alternatives

Compare Jira Service Management to…

💬 Frequently Asked Questions

What is the company behind Jira Service Management?

Jira Service Management is owned by Atlassian Pty Ltd, headquartered in Sydney, Australia.

Which country uses Jira Service Management the most?

The majority of Jira Service Management users are from Germany.

Who uses Jira Service Management?

According to our data, Jira Service Management is used on over a hundred sites, including such established ones as bonterratech.com, gamedistribution.com, and dfinity.org.

How does Jira Service Management compare to its competitors?

Jira Service Management is a moderately popular customer support technology, ranking ahead of 11 other customer support technologies we track.

What are the alternatives to Jira Service Management?

Alternatives and possible competitors to Jira Service Management may include ServiceNow, GLPI, and Zendesk.

👉 See Also

🗃️ About This Data