GLPI

Paris, France

GLPI is an open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

It combines incident, problem, request, and change management with an asset database that records relationships between hardware, software, and licenses, supports SLAs, custom forms, knowledge base and self-service portals, provides dashboards and reporting, manages contracts and suppliers, and can be extended through plugins.

According to our data, GLPI ranks 44th among the customer support technologies we track.
It has 0.06% of the customer support market share and is present on 0.001% of all websites.

Statistics based on 3.3M+ analyzed websites. About this data

💸 Pricing

GLPI is available in both free and paid versions.

Self-hosted
Free version ✔️Community, open source
Basic
(500 assets, 10 IT agents)€100/month
Standard
(5K assets, 50 IT agents)€300/year
Advanced
(more than 5K assets and 50 IT agents)€1,000/year
Cloud
Public Cloud€19/agent/month
Private Cloud€21/agent/month

📊 Rankings and Market Share

⚡ Sites Using GLPI

We have data on 43 websites that use GLPI customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using GLPI is udelar.edu.uy.

#WebsiteRankCountryLanguage
1 udelar.edu.uy #18,870 Uruguay Spanish
2 eduzz.com #18,939 Portugal Portuguese
3 ufvjm.edu.br #52,082 Brazil Brazilian Portuguese
4 ufersa.edu.br #56,290 Brazil Portuguese
5 saude.pr.gov.br #130,881 Brazil Brazilian Portuguese
6 parauapebas.pa.gov.br #130,904 Brazil Brazilian Portuguese
7 2ie-edu.org #160,165 Burkina Faso French
8 santaluzia.mg.gov.br #165,314 Brazil Brazilian Portuguese
9 ints.org.br #225,777 Brazil Brazilian Portuguese
10 unifeob.edu.br #274,849 Brazil Brazilian Portuguese
11 cmm.am.gov.br #327,507 Brazil Brazilian Portuguese
12 tcepi.tc.br #334,378 Brazil Brazilian Portuguese
13 comfacasanare.com.co #544,387 Malaysia Spanish
14 uniformg.edu.br #552,142 Brazil Brazilian Portuguese
15 ssf.gov.co #572,928 Colombia European Spanish
16 sman1bdg.sch.id #628,001 Indonesia Indonesian
17 cal.cat #837,528 Spain Catalan
18 ideflorbio.pa.gov.br #919,883 Brazil Brazilian Portuguese
19 puertoboyaca-boyaca.gov.co #942,713 Colombia European Spanish
20 lifeindigo.com #953,699 American English

📈 Usage Statistics

Most of the sites that use GLPI:

Most of the sites using GLPI are from Brazil, the United States, and Colombia.

  • Brazil 42.5%
  • United States 12.5%
  • Colombia 10%
  • Indonesia 5%
  • Malaysia 5%
  • Uruguay 5%
  • Burkina Faso 2.5%
  • Portugal 2.5%
  • Serbia 2.5%
  • Other 12.5%

Most GLPI users speak Portuguese, English, or Spanish.

  • Portuguese 41.9%
  • English 20.9%
  • Spanish 18.6%
  • French 4.7%
  • Indonesian 4.7%
  • Thai 2.3%
  • Malay 2.3%
  • Catalan 2.3%
  • Serbian 2.3%

GLPI customer support technology is especially popular on .com, .gov.br, and .edu.br top-level domains.

  • .com 23.3%
  • .gov.br 14%
  • .edu.br 11.6%
  • .org 7%
  • .com.br 7%
  • .gov.co 7%
  • .edu.uy 4.7%
  • .org.br 4.7%
  • .tn 2.3%
  • Other 18.4%

The primary market segments for websites utilizing GLPI include business, education and reference, and entertainment.

  • Business 28.6%
  • Education/Reference 28.6%
  • Entertainment 14.3%
  • Government/Military 14.3%
  • Fashion/Beauty 14.3%

🕵️ Similar Technologies

These are some of the best GLPI alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
5
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
30
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year
32
Jira Service Management
Sydney, Australia

A service management solution developed by Atlassian for IT and service teams.
37
TeamDynamix
Columbus, Ohio, United States

A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions.

$$$

🆚 Compare Alternatives

Compare GLPI to…

💬 Frequently Asked Questions

Where is GLPI's headquarters?

GLPI is located in Paris, France.

Can I use GLPI for free?

Yes, there is a free version with limited functionality.

How much does it cost?

GLPI is priced from €100 per month for the Basic plan.

Does GLPI offer a free trial?

Yes, GLPI provides a 45-day free trial that allows users to test its full functionality at no cost.

Which country uses GLPI the most?

The majority of GLPI users are from Brazil.

Who uses GLPI?

According to our data, GLPI is used on at least 43 sites, including such established ones as udelar.edu.uy, eduzz.com, and ufvjm.edu.br.

Is GLPI used on government websites?

Yes, for example, it is used by saude.pr.gov.br, parauapebas.pa.gov.br, and santaluzia.mg.gov.br. In total, we found GLPI on 6 government sites in Brazil.

Do academic institutions use GLPI?

Yes. The most notable of these are udelar.edu.uy, ufvjm.edu.br, and ufersa.edu.br. Overall, we know of 5 academic websites in Brazil and 2 in Uruguay that use GLPI.

What are the alternatives to GLPI?

Alternatives and possible competitors to GLPI may include Jira Service Management, Zendesk, and Zammad.

🗃️ About This Data