GLPI

Paris, France

GLPI is an open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

It combines incident, problem, request, and change management with an asset database that records relationships between hardware, software, and licenses, supports SLAs, custom forms, knowledge base and self-service portals, provides dashboards and reporting, manages contracts and suppliers, and can be extended through plugins.

According to our data, GLPI ranks 45th among the customer support technologies we track.
It has 0.06% of the customer support market share and is present on 0.001% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

💸 Pricing

GLPI is available in both free and paid versions.

Self-hosted
Free version ✔️ Community, open source
Basic
(500 assets, 10 IT agents) €100/month
Standard
(5K assets, 50 IT agents) €300/year
Advanced
(more than 5K assets and 50 IT agents) €1,000/year
Cloud
Public Cloud €19/agent/month
Private Cloud €21/agent/month

📊 Rankings and Market Share

⚡ Sites Using GLPI

We have data on 51 websites that use GLPI customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using GLPI is udelar.edu.uy.

#WebsiteRankCountryLanguage
1 udelar.edu.uy #18,870 Uruguay Spanish
2 eduzz.com #18,939 Portuguese
3 adu.edu.tr #20,146 Turkey Turkish
4 ufvjm.edu.br #52,082 Brazil Brazilian Portuguese
5 ufersa.edu.br #56,290 Brazil Portuguese
6 saude.pr.gov.br #130,881 Brazil Brazilian Portuguese
7 parauapebas.pa.gov.br #130,904 Brazil Brazilian Portuguese
8 backpack.exchange #139,700 English
9 2ie-edu.org #160,165 Burkina Faso French
10 santaluzia.mg.gov.br #165,314 Brazil Brazilian Portuguese
11 ints.org.br #225,777 Brazil Brazilian Portuguese
12 unifeob.edu.br #274,849 Brazil Brazilian Portuguese
13 cmm.am.gov.br #327,507 Brazil Brazilian Portuguese
14 tcepi.tc.br #334,378 Brazil Brazilian Portuguese
15 comfacasanare.com.co #544,387 Colombia Spanish
16 uniformg.edu.br #552,142 Brazil Brazilian Portuguese
17 ssf.gov.co #572,928 Colombia European Spanish
18 sman1bdg.sch.id #628,001 Indonesia Indonesian
19 cal.cat #837,528 Spain Catalan
20 lifeindigo.com #953,699 American English

📈 Usage Statistics

Most of the sites that use GLPI:

Most of the sites using GLPI are from Brazil, Colombia, and Spain.

  • Brazil 39.1%
  • Colombia 15.2%
  • Spain 6.5%
  • Indonesia 4.3%
  • Peru 4.3%
  • Poland 4.3%
  • Uruguay 4.3%
  • Burkina Faso 2.2%
  • Costa Rica 2.2%
  • Other 17.6%

Most GLPI users speak Portuguese, Spanish, or English.

  • Portuguese 39.2%
  • Spanish 25.5%
  • English 15.7%
  • French 5.9%
  • Polish 3.9%
  • Indonesian 2%
  • Turkish 2%
  • Thai 2%
  • Malay 2%
  • Other 1.8%

GLPI customer support technology is especially popular on .com, .edu.br, and .com.br top-level domains.

  • .com 17.6%
  • .edu.br 9.8%
  • .com.br 9.8%
  • .gov.br 9.8%
  • .net 3.9%
  • .org 3.9%
  • .pl 3.9%
  • .pe 3.9%
  • .edu.uy 3.9%
  • Other 33.5%

The primary market segments for websites utilizing GLPI include education and reference, business, and entertainment.

  • Education/Reference 50%
  • Business 25%
  • Entertainment 12.5%
  • Government/Military 12.5%

🕵️ Similar Technologies

These are some of the best GLPI alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
5
Gorgias
San Francisco, California, United States

A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

$10+/month
31
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year
36
Jira Service Management
Sydney, Australia

A service management solution developed by Atlassian for IT and service teams.
40
TeamDynamix
Columbus, Ohio, United States

A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions.

$$$

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💬 Frequently Asked Questions

Where is GLPI from?

GLPI is from Paris, France.

Can I use GLPI for free?

Yes, there is a free version with limited functionality.

How much does it cost?

GLPI is priced from €100 per month for the Basic plan.

Does GLPI offer a free trial?

Yes, GLPI provides a 45-day free trial that allows users to test its full functionality at no cost.

Which country uses GLPI the most?

The majority of GLPI users are from Brazil.

Who uses GLPI?

According to our data, GLPI is used on at least 51 sites, including such established ones as udelar.edu.uy, eduzz.com, and adu.edu.tr.

Is GLPI used on government websites?

Yes, for example, it is used by saude.pr.gov.br, parauapebas.pa.gov.br, and santaluzia.mg.gov.br. In total, we found GLPI on 5 government sites in Brazil.

Do academic institutions use GLPI?

Yes. The most notable of these are udelar.edu.uy, adu.edu.tr, and ufvjm.edu.br. Overall, we know of 5 academic websites in Brazil and 2 in Uruguay that use GLPI.

What are the alternatives to GLPI?

Alternatives and possible competitors to GLPI may include Jira Service Management, Zendesk, and Zammad.

🗃️ About This Data