GLPI

Paris, France

GLPI is an open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

It combines incident, problem, request, and change management with an asset database that records relationships between hardware, software, and licenses, supports SLAs, custom forms, knowledge base and self-service portals, provides dashboards and reporting, manages contracts and suppliers, and can be extended through plugins.

According to our data, GLPI ranks 36th among the customer support technologies we track.
It has 0.06% of the customer support market share and is present on 0.001% of all websites.

It is especially popular in Brazil, appearing on 0.02% of all websites in the country.

Statistics based on 4M+ analyzed websites. About this data

💸 Pricing

GLPI is available in both free and paid versions.

Self-hosted
Free version ✔️ Community, open source
Basic
(500 assets, 10 IT agents) €100/month
Standard
(5K assets, 50 IT agents) €300/year
Advanced
(more than 5K assets and 50 IT agents) €1,000/year
Cloud
Public Cloud €19/agent/month
Private Cloud €21/agent/month

📊 Rankings and Market Share

⚡ Sites Using GLPI

We have data on 54 websites that use GLPI customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using GLPI is udelar.edu.uy.

#WebsiteRankCountryLanguage
1 udelar.edu.uy #10,175 Uruguay Spanish
2 adu.edu.tr #16,682 Turkey Turkish
3 eduzz.com #20,502 Portuguese
4 ufersa.edu.br #34,853 Brazil Portuguese
5 saude.pr.gov.br #56,431 Brazil Brazilian Portuguese
6 ufvjm.edu.br #62,622 Brazil Brazilian Portuguese
7 backpack.exchange #112,171 English
8 santaluzia.mg.gov.br #127,892 Brazil Brazilian Portuguese
9 uniformg.edu.br #131,879 Brazil Brazilian Portuguese
10 unifeob.edu.br #175,348 Brazil Brazilian Portuguese
11 2ie-edu.org #176,235 Burkina Faso French
12 ssf.gov.co #250,548 Colombia European Spanish
13 parauapebas.pa.gov.br #268,901 Brazil Brazilian Portuguese
14 ints.org.br #299,643 Brazil Brazilian Portuguese
15 tcepi.tc.br #450,850 Brazil Brazilian Portuguese
16 comfacasanare.com.co #457,940 Colombia Spanish
17 ausiasmarch.net #458,819 Spain European Spanish
18 cmm.am.gov.br #465,136 Brazil Brazilian Portuguese
19 sman1bdg.sch.id #786,653 Indonesia Indonesian
20 cal.cat #889,908 Spain Catalan

📈 Usage Statistics

Most of the sites that use GLPI:

Most of the sites using GLPI are from Brazil, Colombia, and Spain.

  • Brazil 37.5%
  • Colombia 14.6%
  • Spain 6.3%
  • Indonesia 4.2%
  • Peru 4.2%
  • Poland 4.2%
  • United States 4.2%
  • Uruguay 4.2%
  • Burkina Faso 2.1%
  • Other 18.5%

Most GLPI users speak Portuguese, Spanish, or English.

  • Portuguese 37%
  • Spanish 24.1%
  • English 18.5%
  • French 5.6%
  • Polish 3.7%
  • Indonesian 3.7%
  • Turkish 1.9%
  • Thai 1.9%
  • Malay 1.9%
  • Other 1.7%

GLPI customer support technology is especially popular on .com, .edu.br, and .com.br top-level domains.

  • .com 20.4%
  • .edu.br 9.3%
  • .com.br 9.3%
  • .gov.br 9.3%
  • .org 5.6%
  • .net 3.7%
  • .pl 3.7%
  • .pe 3.7%
  • .edu.uy 3.7%
  • Other 31.3%

The primary market segments for websites utilizing GLPI include education and reference, business, and entertainment.

  • Education/Reference 44.4%
  • Business 22.2%
  • Entertainment 11.1%
  • Government/Military 11.1%
  • Fashion/Beauty 11.1%
  • Other 0.1%

🕵️ Similar Technologies

These are some of the best GLPI alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
19
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
26
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year
29
Jira Service Management
Sydney, Australia

A service management solution developed by Atlassian for IT and service teams.
32
TeamDynamix
Columbus, Ohio, United States

A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions.

$$$

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💬 Frequently Asked Questions

Where is GLPI from?

GLPI is from Paris, France.

Can I use GLPI for free?

Yes, there is a free version with limited functionality.

How much does it cost?

GLPI is priced from €100 per month for the Basic plan.

Does GLPI offer a free trial?

Yes, you can try GLPI for free for 45 days and test all of its features.

Which country uses GLPI the most?

The majority of GLPI users are from Brazil.

Who uses GLPI?

According to our data, GLPI is used on at least 54 sites, including such established ones as udelar.edu.uy, adu.edu.tr, and eduzz.com.

Is GLPI used on government websites?

Yes, for example, it is used by saude.pr.gov.br, santaluzia.mg.gov.br, and ssf.gov.co. In total, we found GLPI on 5 government sites in Brazil.

Do academic institutions use GLPI?

Yes. The most notable of these are udelar.edu.uy, adu.edu.tr, and ufersa.edu.br. Overall, we know of 5 academic websites in Brazil and 2 in Uruguay that use GLPI.

What are the alternatives to GLPI?

Alternatives and possible competitors to GLPI may include ServiceNow, Jira Service Management, and Zendesk.

🗃️ About This Data