Zammad

Berlin, Germany

Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.

According to our data, Zammad ranks 30th among the customer support technologies we track.
It has 0.2% of the customer support market share and is detected on 0.005% of all websites.

Statistics based on 3.3M+ analyzed websites. About this data

💸 Pricing

Zammad is available in both free and paid versions.

Self-hosted
Free version ✔️Zammad Community, open source
Business€2,999/year
Enterprise€5,999/year
Corporation€9,999/year
Hosted
Starter€7/agent/month
Professional€15/agent/month
Plus€24/agent/month

📊 Rankings and Market Share

🏆 Zammad Awards

⚡ Sites Using Zammad

We have data on 153 websites that use Zammad customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Zammad is nic.cl.

#WebsiteRankCountryLanguage
1 nic.cl #56,073 Chile Spanish
2 cara.care #76,858 Germany English
3 numida.com #85,263 United States American English
4 guestplan.com #104,140 Netherlands American English
5 dvderotik.com #112,322 Netherlands German
6 jobbnorge.no #123,320 Norway Norwegian Bokmål
7 inwx.de #144,055 Germany German
8 vitest.dev #160,600 American English
9 beachup.app #173,211 English
10 nedgis.com #178,988 France French
11 init7.net #183,424 Switzerland English
12 wikiskripta.eu #205,714 Czech Republic English
13 zammad.org #216,872 Germany English
14 zammad.com #236,111 Germany English
15 meine-landausfluege.de #236,182 Germany German
16 hosxp.net #252,867 Thailand American English
17 gameware.at #264,715 Austria German
18 auditorium.de #280,526 Germany German
19 stabilo-fachmarkt.de #280,985 Germany German
20 th-brandenburg.de #285,092 Germany German

📈 Usage Statistics

Most of the sites that use Zammad:

Most of the sites using Zammad are from Germany, the Netherlands, and Switzerland.

  • Germany 36.8%
  • Netherlands 9.7%
  • Switzerland 8.3%
  • France 7.6%
  • Austria 5.6%
  • Spain 4.9%
  • United States 3.5%
  • Australia 2.8%
  • Italy 2.1%
  • Other 18.7%

Most Zammad users speak German, English, or Spanish.

  • German 42.7%
  • English 35%
  • Spanish 5.6%
  • Dutch 4.9%
  • French 2.8%
  • Russian 1.4%
  • Swedish 1.4%
  • Norwegian Bokmål 1.4%
  • Turkish 0.7%
  • Other 4.1%

Zammad customer support technology is especially popular on .com, .de, and .net top-level domains.

  • .com 25.5%
  • .de 20.3%
  • .net 7.2%
  • .ch 4.6%
  • .at 3.9%
  • .nl 2.6%
  • .fr 2%
  • .es 2%
  • .com.au 2%
  • Other 29.9%

The primary market segments for websites utilizing Zammad include Internet services, marketing and merchandising, and online shopping.

  • Internet Services 18.9%
  • Marketing/Merchandising 16.2%
  • Online Shopping 13.5%
  • Business 10.8%
  • Education/Reference 8.1%
  • Blogs/Wiki 8.1%
  • Software/Hardware 8.1%
  • Job Search 2.7%
  • Health 2.7%
  • Other 10.9%

🕵️ Similar Technologies

These are some of the best Zammad alternatives.

RankName
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
5
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
13
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
27
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
44
GLPI
Paris, France

An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

FreeOpen source€100+/month

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💬 Frequently Asked Questions

Where is Zammad's headquarters?

Zammad is located in Berlin, Germany.

Does Zammad offer a free plan?

Yes, there is a free version with limited functionality.

How much does Zammad cost?

Zammad is priced from €2,999 per year for the Business plan.

Does Zammad offer a free trial?

Yes, Zammad provides a 30-day free trial that allows users to test its full functionality at no cost.

Which country uses Zammad the most?

The majority of Zammad users are from Germany.

Who uses Zammad?

According to our data, Zammad is used on over a hundred sites, including such established ones as nic.cl, cara.care, and numida.com.

How does Zammad stack up against the competition?

Zammad is a moderately popular customer support technology, ranking ahead of 18 other customer support technologies we track.

What are the alternatives to Zammad?

Alternatives and possible competitors to Zammad may include Chatwoot, Tidio, and RingCentral.

🗃️ About This Data