Zammad
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
According to our data, Zammad ranks 31th among the customer support technologies we track.
It has 0.2% of the customer support market share and is detected on 0.005% of all websites.
- 🏠 Website
- 🔗 Links
- </> Source code
- 👨👩👦👦 Community
Wikipedia
GitHub💸 Pricing
Zammad is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 31
- Market share: 0.2%
- Live Chats
- Rank: 78
- Market share: 0.1%
🏆 Zammad Awards
- ⭐ 9th most popular in Germany in the Customer Support category.
- 🔥 18th most popular in Germany in the Live Chats category.
⚡ Sites Using Zammad
We have data on 204 websites that use Zammad customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Zammad is nic.cl.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #56,073 | Chile | Spanish | |
| 2 | #76,858 | Germany | English | |
| 3 | #85,263 | United States | American English | |
| 4 | #104,140 | Netherlands | American English | |
| 5 | #112,322 | Netherlands | German | |
| 6 | #123,320 | Norway | Norwegian Bokmål | |
| 7 | #144,055 | Germany | German | |
| 8 | #160,600 | American English | ||
| 9 | #173,211 | English | ||
| 10 | #178,988 | France | American English | |
| 11 | #183,424 | Switzerland | English | |
| 12 | #205,714 | Czech Republic | English | |
| 13 | zammad.org |
#216,872 | Germany | English |
| 14 | #235,430 | Switzerland | English | |
| 15 | zammad.com |
#236,111 | Germany | English |
| 16 | #236,182 | Germany | German | |
| 17 | #252,867 | Thailand | American English | |
| 18 | #258,083 | Netherlands | English | |
| 19 | #264,715 | Austria | German | |
| 20 | #272,829 | Germany | German |
📈 Usage Statistics
Most of the sites that use Zammad:
- are located in Germany
- have content in German
- use the .com domain extension
- fall into the Internet Services category.
Most of the sites using Zammad are from Germany, the Netherlands, and Switzerland.
- Germany 42.2%
- Netherlands 9.1%
- Switzerland 8.6%
- United States 4.8%
- Austria 4.3%
- France 3.7%
- Spain 3.2%
- Australia 2.1%
- Italy 2.1%
- Other 19.9%
Most Zammad users speak German, English, or Spanish.
- German 44%
- English 36.6%
- Spanish 4.7%
- Dutch 3.7%
- French 2.6%
- Russian 1%
- Italian 1%
- Portuguese 1%
- Swedish 1%
- Other 4.4%
Zammad customer support technology is especially popular on .com, .de, and .net top-level domains.
- .com 23.5%
- .de 21.1%
- .net 5.9%
- .ch 4.9%
- .at 2.9%
- .nl 2.5%
- .eu 2%
- .org 1.5%
- .io 1.5%
- Other 34.2%
The primary market segments for websites utilizing Zammad include Internet services, marketing and merchandising, and business.
- Internet Services 17.9%
- Marketing/Merchandising 15.4%
- Business 12.8%
- Online Shopping 12.8%
- Blogs/Wiki 10.3%
- Education/Reference 7.7%
- Software/Hardware 7.7%
- Job Search 2.6%
- Health 2.6%
- Other 10.2%
🕵️ Similar Technologies
These are some of the best Zammad alternatives.
🆚 Compare Alternatives
Compare Zammad to…
- 🕵️ Similar technologies
- ⭐ Market leaders
- 💡 More alternatives
- 🔎 All options
💬 Frequently Asked Questions
Where is Zammad from?
Zammad is from Berlin, Germany.
Does Zammad offer a free plan?
Yes, there is a free version with limited functionality.
How much does Zammad cost?
Zammad is priced from €2,999 per year for the Business plan.
Does Zammad offer a free trial?
Yes, Zammad provides a 30-day free trial that allows users to test its full functionality at no cost.
Which country uses Zammad the most?
The majority of Zammad users are from Germany.
Who uses Zammad?
According to our data, Zammad is used on hundreds of sites, including such established ones as nic.cl,
cara.care, and
numida.com.
How does Zammad stack up against the competition?
Zammad is a moderately popular customer support technology, ranking ahead of 18 other customer support technologies we track.
What are the alternatives to Zammad?
Alternatives and possible competitors to Zammad may include 
Chatwoot, 
Tidio, and 
RingCentral.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,814,833 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.