🆚 Gorgias vs. Zammad
- 📈 Gorgias is much more popular than Zammad.
- 🌎 Gorgias is more popular in the United States, Australia, and the United Kingdom.
- 🌍 Zammad is more popular in Austria, Russia, and Luxembourg.
Gorgias
ZammadType
About
Gorgias is a customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.
It centralizes customer conversations from email, live chat, social media, SMS, and voice channels, and provides helpdesk features such as shared inboxes, ticket assignment, macros, collision detection, internal notes, and customer history tracking.
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
Headquarters
Pricing
(50 tickets)$10+/month
(200 tickets)$50+/month
(2,000 tickets)$300+/month
(5,000 tickets)$750+/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥉 Third most popular in Australia in the Live Chats category.
- 🥉 Third most popular in New Zealand in the Customer Support category.
- ⭐ 4th most popular in the United Kingdom in the Customer Support category.
- ⭐ 4th most popular in Canada in the Customer Support category.
- ⭐ 9th most popular in Germany in the Customer Support category.
- 🔥 19th most popular in Germany in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Help Scout
Chatwoot
Gladly🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,795 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.