⚡ Live Chat Software in Germany

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Germany is a Central European country with a population of around 84 million people.

According to our data, live chat software is used on 1.7% of websites from Germany.

Statistics based on 228K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Germany in 2026, based on market share.

The most popular is Userlike with a share of 13.1%, followed by Zendesk Chat with 11.6% and Tawk.to with 11%.

Userlike 13.1%
Zendesk Chat 11.6%
Tawk.to 11%
LiveChat 5.9%
Intercom 5.3%
Tidio 4.6%
Smartsupp 4.6%
Chatbase 4.3%
Crisp 3.6%
Gorgias 3.1%
HubSpot Chat 2.9%
Zoho SalesIQ 2.8%
Salesforce Chat 2.3%
Freshchat 2.3%
Other 22.6%

🚀 Highlights

Here is a list of the top solutions that is more popular in Germany than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Userlike ^(-32)
5. Intercom ^(-1)
7. Smartsupp ^(-2)
8. Chatbase ^(-15)
9. Crisp ^(-1)
11. HubSpot Chat ^(-4)
17. Zammad ^(-55)
20. Genesys Cloud CX ^(-5)
22. Brevo Conversations ^(-27)
23. iAdvize ^(-29)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 85 live chat software solutions used on sites from Germany, ranked by their market share.

Rank	Name	Market share
1	Userlike Cologne, Germany An AI-powered, GDPR-compliant live chat software, developed and hosted in Germany. Free$130+/month	13.1%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	11.6%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	11%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	5.9%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.3%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	4.6%
7	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	4.6%
8	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	4.3%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.6%
10	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	3.1%
11	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.9%
12	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.8%
13	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.3%
14	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.3%
15	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.9%
16	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.7%
17	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	1.4%
18	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.4%
19	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.2%
20	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.2%
21	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.2%
22	Brevo Conversations Paris, France Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	1.1%
23	iAdvize Nantes, France A conversational conversion platform that provides AI-powered shopping assistants for e-commerce. $290+/month	1.1%
24	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	1%
25	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	1%

👉 See Also

🌎 Live Chats in other countries
- Spain
- France
- Italy

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 228,724 websites from Germany.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 85 were detected on websites from Germany.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.