Salesforce Chat
Salesforce, Inc., San Francisco, California, United StatesSalesforce Chat is a legacy live chat solution from Salesforce that was retired in February 2026.
The company now directs all users to Salesforce Enhanced Chat, formerly known as Messaging for In-App and Web, as its official replacement.
According to our data, Salesforce Chat ranks 42th among the legacy technologies we track.
It has 0.3% of the legacy market share and is detected on 0.08% of all websites.
It is especially popular in the United States, where it appears on 0.1% of all websites, and in the United Kingdom, where it appears on 0.1%.
- 🏠 Website
- 🏷️ Previous name
- Salesforce Live Agent
- 🔗 Links
📊 Rankings and Market Share
- Legacy
- Rank: 42
- Market share: 0.3%
- Live Chats
- Rank: 15
- Market share: 1.8%
🏆 Salesforce Chat Awards
- ⭐ 6th most popular in Japan in the Live Chats category.
- 🔥 12nd most popular in the United States in the Live Chats category.
- 🔥 13rd most popular in the United Kingdom in the Live Chats category.
- 🔥 13rd most popular in Australia in the Live Chats category.
- 🔥 13rd most popular in Canada in the Live Chats category.
- 🔥 15th most popular in the Netherlands in the Live Chats category.
- ⬆️ 25th most popular in Australia in the Legacy category.
- ⬆️ 28th most popular in the United States in the Legacy category.
- ⬆️ 31st most popular in the United Kingdom in the Legacy category.
- ⬆️ 35th most popular in Japan in the Legacy category.
⚡ Sites Using Salesforce Chat
We have data on 3,244 websites that use Salesforce Chat legacy technology. Here is a list of some of the top ranked ones.
The highest rated site using Salesforce Chat is collegeboard.org.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #338 | United States | English | |
| 2 | #360 | American English | ||
| 3 |  houzz.com |
#1,478 | United States | American English |
| 4 | #1,826 | Germany | German | |
| 5 |  paypay.ne.jp |
#1,874 | Japan | Japanese |
| 6 | #1,982 | Germany | English | |
| 7 | #2,009 | United States | English | |
| 8 | #2,031 | France | English | |
| 9 |  athenahealth.com |
#2,072 | United States | American English |
| 10 | #2,089 | United States | English | |
| 11 | #2,139 | United States | English | |
| 12 | #2,153 | United States | English | |
| 13 | #2,178 | English | ||
| 14 | #2,305 | United States | American English | |
| 15 | United States | American English | ||
| 16 | #2,533 | United Kingdom | English | |
| 17 | #2,536 | United States | English | |
| 18 | #2,551 | United States | English | |
| 19 | #2,758 | Spain | Spanish | |
| 20 | #2,769 | Italy | Italian |
📈 Usage Statistics
Most of the sites that use Salesforce Chat:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Salesforce Chat are from the United States and the United Kingdom.
- United States 36.5%
- United Kingdom 8.7%
- Japan 4.4%
- Australia 4.3%
- Germany 4.1%
- Netherlands 3.3%
- France 3.1%
- Canada 2.9%
- Italy 2.8%
- Other 29.9%
Most Salesforce Chat users speak English, Spanish, or German.
- English 70.1%
- Spanish 4.2%
- German 3.4%
- Japanese 3.4%
- Dutch 2.8%
- French 2.5%
- Italian 2.1%
- Portuguese 1.8%
- Chinese 1.1%
- Other 8.6%
Salesforce Chat legacy technology is especially popular on .com top-level domains.
- .com 52%
- .org 4.2%
- .co.uk 3.2%
- .ca 2.2%
- .nl 2.2%
- .de 2%
- .com.au 1.7%
- .it 1.6%
- .fr 1.5%
- Other 29.4%
The primary market segments for websites utilizing Salesforce Chat include business, marketing and merchandising, and online shopping.
- Business 24.8%
- Marketing/Merchandising 14.1%
- Online Shopping 13.5%
- Health 7.8%
- Fashion/Beauty 6.5%
- Education/Reference 6.2%
- Finance/Banking 4.1%
- Software/Hardware 3.8%
- Real Estate 2.3%
- Other 16.9%
🕵️ Similar Technologies
These are some of the best Salesforce Chat alternatives.
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💬 Frequently Asked Questions
What is the company behind Salesforce Chat?
Salesforce Chat is owned by Salesforce, Inc., headquartered in San Francisco, California, United States.
Which country uses Salesforce Chat the most?
The majority of Salesforce Chat users are from the United States.
Who uses Salesforce Chat?
According to our data, Salesforce Chat is used on thousands of sites, including such established ones as collegeboard.org,
change.org, and
houzz.com.
Is Salesforce Chat used on government websites?
In total, we found Salesforce Chat on 8 government sites in the United States.
Do academic institutions use Salesforce Chat?
Yes. Overall, we know of 33 academic websites in the United States that use Salesforce Chat.
How does Salesforce Chat compare to the competition?
Salesforce Chat is a moderately popular legacy technology, ranking ahead of 88 other legacy technologies we track.
What are the alternatives to Salesforce Chat?
Alternatives and possible competitors to Salesforce Chat may include Salesforce Enhanced Chat, 
Five9, and 
RingCentral.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Salesforce, Inc.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,046,631 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.