Five9

San Ramon, California, United States

Five9 is a cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.

It provides voice AI agents built on multi-agent orchestration, strips sensitive data before it reaches the underlying model, includes governance tools for guardrails and hallucination detection, offers pre-built AI agent templates for industry verticals, and integrates with Salesforce, Microsoft Dynamics, NetSuite, and Zendesk.

According to our data, Five9 is the second most popular contact center platform on the web.
It has 12.7% of the contact center market share and is detected on 0.01% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

💸 Pricing

Five9 is a commercial product priced starting at $119 per month (paid annually).

Digital
(Digital-only) $1,428/year
Core
(Voice-only) $1,428/year
Premium
(Digital + Voice) Custom

📊 Rankings and Market Share

🏆 Five9 Awards

⚡ Sites Using Five9

We have data on 503 websites that use the Five9 contact center platform. Here is a list of some of the top ranked ones.

The highest rated site using Five9 is canadapost-postescanada.ca.

#WebsiteRankCountryLanguage
1 canadapost-postescanada.ca #5,264 Canada English
2 five9.com #5,617 United States English
3 atitesting.com #5,661 American English
4 jostens.com #8,624 United States English
5 metopera.org #12,894 United States English
6 jwpepper.com #13,298 United States American English
7 insurify.com #14,589 United States English
8 aan.com #16,027 United States English
9 vitalant.org #17,641 United States English
10 amwater.com #20,052 United States English
11 ticketsatwork.com #20,467 English
12 aldoshoes.com #20,808 Canada American English
13 sunbit.com #21,086 American English
14 nhanow.com #21,345 United States American English
15 regent.edu #22,315 United States American English
16 peelregion.ca #26,481 Canada English
17 jblearning.com #26,645 American English
18 colfondos.com.co #35,074 Colombia European Spanish
19 renewalbyandersen.com #35,916 United States English
20 oportun.com #39,055 United States American English

📈 Usage Statistics

Most of the sites that use Five9:

Most of the sites using Five9 are from the United States and Canada.

  • United States 84%
  • Canada 7.7%
  • United Kingdom 4.1%
  • Colombia 1.4%
  • Australia 0.5%
  • France 0.5%
  • Ireland 0.5%
  • Bermuda 0.2%
  • Ecuador 0.2%
  • Other 0.9%

Most Five9 users speak English.

  • English 98%
  • Spanish 1.8%
  • Dutch 0.2%

The Five9 contact center platform is especially popular on .com, .org, and .coop top-level domains.

  • .com 65%
  • .org 12.3%
  • .coop 5.6%
  • .ca 5.2%
  • .net 2.4%
  • .co.uk 2%
  • .edu 1.8%
  • .bank 1%
  • .gov.co 1%
  • Other 3.7%

The primary market segments for websites utilizing Five9 include business, marketing and merchandising, and online shopping.

  • Business 27.6%
  • Marketing/Merchandising 13%
  • Online Shopping 10.4%
  • Finance/Banking 9.9%
  • Education/Reference 9.4%
  • Health 8.3%
  • Internet Services 3.1%
  • Software/Hardware 3.1%
  • Entertainment 2.6%
  • Other 12.6%

🕵️ Similar Technologies

These are some of the best Five9 alternatives.

RankName
1
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month
4
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
11
Khoros
Austin, Texas, United States

An all-in-one digital contact center platform designed for enterprise-scale customer engagement.

$$$
13
Dialpad
San Ramon, California, United States

Agentic AI-powered contact center software that combines customer service, outbound sales, and unified communications in a single platform.

$15+/user/month
14
UJET
San Francisco, California, United States

An AI-powered cloud contact center platform built for omnichannel voice and digital engagement.

$65+/user/month

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💬 Frequently Asked Questions

Where is Five9 from?

Five9 is from San Ramon, California, United States.

Does Five9 offer a free plan?

No, Five9 is a paid solution.

How much does Five9 cost?

Five9 is priced from $119 per month (paid annually) for the Digital plan.

Which country uses Five9 the most?

The majority of Five9 users are from the United States.

Who uses Five9?

According to our data, Five9 is used on hundreds of sites, including such established ones as canadapost-postescanada.ca, atitesting.com, and jostens.com.

Is Five9 used on government websites?

In total, we found Five9 on 2 government sites in the United States.

Do academic institutions use Five9?

Yes. The most notable of these is regent.edu. In total, we know of 9 academic websites in the United States that use Five9.

How does Five9 compare to its competitors?

Five9 is one of the most popular contact center platforms, second only to Genesys Cloud CX.

What are the alternatives to Five9?

Alternatives and possible competitors to Five9 may include Genesys Cloud CX, RingCentral, and Khoros.

👉 See Also

🗃️ About This Data