🆚 Five9 vs. Genesys Cloud CX
- 📈 Genesys Cloud CX is twice as popular as Five9.
- 🌍 Genesys Cloud CX is more popular in Australia, the United Kingdom, and Germany.
- 🌎 Five9 is more popular in the United States.
Type
About
Five9 is a contact center solution with digital engagement, analytics, workforce optimization, AI and automation.
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, SAP, 
Salesforce, Zendesk, and Salesloft, available through the AppFoundry marketplace.
Headquarters
Pricing
(Digital-only)$1,428/year
(Voice-only)$1,428/year
(Digital + Voice)Custom
(voice)$900/user/year
(+ digital channels)$1,380/user/year
(+ workforce tools)$1,860/user/year
(+ more AI)$2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 10th most popular in the United States in the Customer Support category.
- 🔥 14th most popular in Canada in the Customer Support category.
- ⬆️ 24th most popular in the United States in the Live Chats category.
- ⬆️ 25th most popular in Canada in the Live Chats category.
- ⭐ 4th most popular in Sweden in the Conversion Optimization category.
- ⭐ 4th most popular in the United Arab Emirates in the Conversion Optimization category.
- ⭐ 5th most popular in Sweden in the Customer Support category.
- ⭐ 6th most popular in the United Arab Emirates in the Customer Support category.
- ⭐ 6th most popular in New Zealand in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Khoros
Boost.ai🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,406,701 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.