⚡ Contact Center Platforms in the United Kingdom

Contact Center as a Service (CCaaS) platforms are cloud-based systems that manage customer interactions across voice, digital, and social channels.

The United Kingdom of Great Britain and Northern Ireland (UK) is a Western European country with a population of over 67 million people.

According to our research, contact center platforms are detected on 0.1% of websites from the United Kingdom.

Statistics based on 186K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top contact center platforms in the United Kingdom in 2026, based on market share.

The most popular is Genesys Cloud CX with an impressive share of 47.7%, followed by RingCentral with 22.1% and Five9 with 7.2%.

🚀 Highlights

Here is a list of the top platforms that are more popular in the United Kingdom than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Contact Center Platforms

Below is a more detailed list of 15 contact center platforms used on sites from the United Kingdom, ranked by their market share.

RankNameMarket share
1
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month
2
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
3
Five9
San Ramon, California, United States

A cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.

$119+/month
⏳
Amazon Connect Customer
Seattle, Washington, United States

A cloud-based Contact Center as a Service platform that provides omnichannel customer engagement and AI-powered agentic capabilities.

$0.010+/message
⏳
8x8
Campbell, California, United States

An AI-powered contact center platform that combines omnichannel customer service and unified communications.

$$$
6
Infobip
London, United Kingdom

A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions.

€39+/month
7
Nice CXone
Hoboken, New Jersey, United States

An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

$71+/user/month
8
Daktela
Prague, Czech Republic

A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module.

€30+/user/month
⏳
UJET
San Francisco, California, United States

An AI-powered cloud contact center platform built for omnichannel voice and digital engagement.

$65+/user/month
10
Sprinklr Service
New York, United States

An AI-powered customer service platform that unifies customer interactions across voice, digital, and social channels.

$249/seat/month
⏳
Talkdesk
Palo Alto, California, United States

A CCaaS platform that unites human and AI agents to handle customer requests, automate tasks, and escalate complex issues to human support.

$25+/user/month
12
Gladly
San Francisco, California, United States

A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.

$180+/user/month
13
Khoros
Austin, Texas, United States

An all-in-one digital contact center platform designed for enterprise-scale customer engagement.

$$$
⏳
Vonage
Holmdel, New Jersey, United States

A cloud-based Contact Center as a Service platform.

$$$
⏳
Dialpad
San Ramon, California, United States

Agentic AI-powered contact center software that combines customer service, outbound sales, and unified communications in a single platform.

$15+/user/month

👉 See Also

🗃️ About This Data