Daktela

Prague, Czech Republic

Daktela is a cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module.

It provides a unified no-code builder for creating voicebots, chatbots, and email automations, native handovers to live agents with full conversation transcripts, a helpdesk and ticketing system, and support for messaging apps such as WhatsApp and Viber.

According to our data, Daktela is the 6th most popular contact center platform on the web.
It has 6.6% of the contact center market share and is detected on 0.007% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

💸 Pricing

Daktela is a commercial product priced starting at €30 per user per month with a free 14-day trial available.

Contact Centre
Voice €30/user/month
Email €30/user/month
Webchat €12/user/month
SMS €12/user/month
AI Agents
Voicebot €200+/month
Chatbot €280+/month
Emailbot €200+/month
Workforce Management
Setup €300+
Agent €20/month

📊 Rankings and Market Share

🏆 Daktela Awards

⚡ Sites Using Daktela

We have data on 259 websites that use the Daktela contact center platform. Here is a list of some of the top ranked ones.

The highest rated site using Daktela is ppl.cz.

#WebsiteRankCountryLanguage
1 ppl.cz #15,003 Germany Czech
2 slevomat.cz #20,164 Czech Republic Czech
3 sauto.cz #22,844 Czech Republic Czech
4 rohlik.cz #24,045 Czech Republic Czech
5 astratex.cz #28,721 Czech Republic Czech
6 cpzp.cz #29,740 Czech Republic Czech
7 kazar.com #32,497 Poland Polish
8 luxor.cz #32,986 Czech Republic Czech
9 directbooking.ro #33,604 Romania Romanian
10 autodielygafa.sk #33,608 Slovakia Slovak
11 zlavomat.sk #35,199 Slovakia Slovak
12 factcool.com #60,175 Slovakia Slovak
13 globus.cz #77,422 Czech Republic Czech
14 sportofino.com #81,671 Poland Polish
15 svet-svitidel.cz #83,290 Czech Republic Czech
16 filtreaoleje.sk #87,365 Slovakia Slovak
17 besteron.com #87,377 Slovakia Slovak
18 luckyb*t.cz #90,459 Czech Republic English
19 svet-svietidiel.sk #93,353 Slovakia Slovak
20 parfimo.ro #93,615 Romania Romanian

📈 Usage Statistics

Most of the sites that use Daktela:

Most of the sites using Daktela are from the Czech Republic, Slovakia, and Romania.

  • Czech Republic 40.9%
  • Slovakia 23.3%
  • Romania 6.6%
  • Poland 6.2%
  • Hungary 4.3%
  • Germany 3.5%
  • Switzerland 1.9%
  • United Kingdom 1.9%
  • Austria 1.2%
  • Other 10.2%

Most Daktela users speak Czech, Slovak, or English.

  • Czech 37.2%
  • Slovak 22.5%
  • English 9.3%
  • Romanian 6.2%
  • Polish 6.2%
  • German 4.3%
  • Hungarian 3.9%
  • French 1.9%
  • Croatian 1.6%
  • Other 6.9%

The Daktela contact center platform is especially popular on .cz, .sk, and .ro top-level domains.

  • .cz 36.7%
  • .sk 22%
  • .ro 6.6%
  • .com 5.8%
  • .pl 5%
  • .hu 4.2%
  • .de 2.3%
  • .fr 1.9%
  • .co.uk 1.5%
  • Other 14%

The primary market segments for websites utilizing Daktela include online shopping, business, and fashion and beauty.

  • Online Shopping 35.8%
  • Business 19.4%
  • Fashion/Beauty 13.4%
  • Marketing/Merchandising 9%
  • Travel 3%
  • Software/Hardware 3%
  • Restaurants 3%
  • Internet Services 1.5%
  • Health 1.5%
  • Other 10.4%

🕵️ Similar Technologies

These are some of the best Daktela alternatives.

RankName
2
Five9
San Ramon, California, United States

A cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.

$119+/month
4
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
8
Infobip
London, United Kingdom

A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions.

€39+/month
11
Khoros
Austin, Texas, United States

An all-in-one digital contact center platform designed for enterprise-scale customer engagement.

$$$
13
Dialpad
San Ramon, California, United States

Agentic AI-powered contact center software that combines customer service, outbound sales, and unified communications in a single platform.

$15+/user/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

Where is Daktela from?

Daktela is from Prague, Czech Republic.

Does Daktela offer a free plan?

No, Daktela is a paid solution.

How much does it cost?

Daktela is priced from €30 per user per month for the Voice plan.

Does Daktela offer a free trial?

Yes, you can try Daktela for free for 14 days and see if it meets your needs.

Which country uses Daktela the most?

The majority of Daktela users are from the Czech Republic.

Who uses Daktela?

According to our data, Daktela is used on hundreds of sites, including such established ones as ppl.cz, slevomat.cz, and sauto.cz.

How does Daktela compare to its competitors?

Daktela is a moderately popular contact center platform, ranking ahead of 10 other contact center platforms we track.

What are the alternatives to Daktela?

Alternatives and possible competitors to Daktela may include Infobip, Five9, and RingCentral.

👉 See Also

🗃️ About This Data