⚡ Contact Center Platforms in the Czech Republic

Contact Center as a Service (CCaaS) platforms are cloud-based systems that manage customer interactions across voice, digital, and social channels.

The Czech Republic is a Central European country with a population of around 10.5 million people.

According to our research, contact center platforms are detected on 0.3% of websites from the Czech Republic.

Statistics based on 44K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top contact center platforms in the Czech Republic in 2026, based on market share.

The most popular is Daktela, which dominates the market with an overwhelming 92.9% share.
It is followed by Genesys Cloud CX with 5.3% and RingCentral with 0.9%.

Daktela 92.9%
Genesys Cloud CX 5.3%
RingCentral 0.9%
Infobip 0.9%

🚀 Highlights

Here is a list of the top platforms that are more popular in the Czech Republic than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Daktela ^(-5)
3. RingCentral ^(-1)
4. Infobip ^(-4)

✨ Best Contact Center Platforms

Below is a more detailed list of 4 contact center platforms used on sites from the Czech Republic, ranked by their market share.

Rank	Name	Market share
1	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	92.9%
2	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	5.3%
3	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.9%
4	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.9%

👉 See Also

🌎 Contact Centers in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 44,463 websites from the Czech Republic.
We currently track the presence of 16 contact center platforms across the web.
Of these, 4 were detected on websites from the Czech Republic.
Statistics were last calculated on October 18, 2026.
For more details, see our methodology and disclaimer.