Genesys Cloud CX
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, 
SAP, 
Salesforce, 
Zendesk, and 
Salesloft.
According to our data, Genesys Cloud CX is the most popular contact center platform on the web.
It has 41.8% of the contact center market share and is detected on 0.04% of all websites.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Genesys Cloud CX is a commercial product priced starting at $75 per user per month (paid annually).
(voice) $900/user/year
(+ digital channels) $1,380/user/year
(+ workforce tools) $1,860/user/year
(+ more AI) $2,880/user/year
📊 Rankings and Market Share
- Contact Centers
- Rank: 1
- Market share: 41.8%
- Live Chats
- Rank: 24
- Market share: 0.9%
🏆 Genesys Cloud CX Awards
- 🥇 Most popular in Germany in the Contact Centers category.
- 🥇 Most popular in Australia in the Contact Centers category.
- 🥇 Most popular in the United Kingdom in the Contact Centers category.
- 🥇 Most popular in Sweden in the Contact Centers category.
- 🥇 Most popular in Spain in the Contact Centers category.
- ⭐ 6th most popular in Germany in the Live Chats category.
- ⭐ 7th most popular in Sweden in the Live Chats category.
- 🔥 12nd most popular in Australia in the Live Chats category.
- 🔥 18th most popular in Spain in the Live Chats category.
- ⬆️ 24th most popular in the United Kingdom in the Live Chats category.
⚡ Sites Using Genesys Cloud CX
We have data on 1,651 websites that use the Genesys Cloud CX contact center platform. Here is a list of some of the top ranked ones.
The highest rated site using Genesys Cloud CX is docusign.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #1,096 | United States | English | |
| 2 |  paypay.ne.jp |
#1,874 | Japan | Japanese |
| 3 | #1,965 | United States | English | |
| 4 | #2,129 | Colombia | Spanish | |
| 5 | genesys.com |
#2,458 | United States | American English |
| 6 | #2,663 | United States | American English | |
| 7 | #2,875 | Germany | German | |
| 8 | #3,127 | English | ||
| 9 | #3,342 | Zambia | English | |
| 10 | #5,271 | Colombia | Spanish | |
| 11 | #5,406 | Colombia | Spanish | |
| 12 | #5,525 | United Kingdom | English | |
| 13 | #5,946 | Italy | American English | |
| 14 |  clover.com |
#5,977 | United States | English |
| 15 | #6,158 | Portugal | European Portuguese | |
| 16 | #6,186 | United States | English | |
| 17 | #6,259 | Netherlands | Dutch | |
| 18 | #6,359 | United States | American English | |
| 19 | #7,256 | Peru | Spanish | |
| 20 | #7,280 | United States | English |
📈 Usage Statistics
Most of the sites that use Genesys Cloud CX:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Genesys Cloud CX are from the United States, Germany, and Australia.
- United States 22%
- Germany 16.6%
- Australia 10.1%
- United Kingdom 7.7%
- Sweden 4.3%
- Spain 4%
- Netherlands 3%
- Canada 2.7%
- New Zealand 2.3%
- Other 27.3%
Most Genesys Cloud CX users speak English, German, or Spanish.
- English 55.3%
- German 15.6%
- Spanish 9.2%
- Dutch 2.9%
- Swedish 2.4%
- French 2.3%
- Portuguese 1.7%
- Italian 1.3%
- Finnish 1.3%
- Other 8%
The Genesys Cloud CX contact center platform is especially popular on .com, .de, and .com.au top-level domains.
- .com 33%
- .de 14.2%
- .com.au 5.6%
- .co.uk 4.1%
- .org 3.2%
- .ca 2.5%
- .se 2.4%
- .nl 2.2%
- .es 1.9%
- Other 30.9%
The primary market segments for websites utilizing Genesys Cloud CX include business, finance and banking, and marketing and merchandising.
- Business 20.9%
- Finance/Banking 16.2%
- Marketing/Merchandising 9.3%
- Travel 9.3%
- Online Shopping 8.5%
- Health 5.5%
- Internet Services 4.5%
- Real Estate 3.2%
- Government/Military 3.2%
- Other 19.4%
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💬 Frequently Asked Questions
Where is Genesys Cloud CX from?
Genesys Cloud CX is from Menlo Park, California, United States.
Does Genesys Cloud CX offer a free plan?
No, Genesys Cloud CX is a paid solution.
What is the price of Genesys Cloud CX?
Genesys Cloud CX is priced from $75 per user per month (paid annually) for the CX 1 plan.
Can I try it for free?
No, Genesys Cloud CX does not provide a free trial. However, a demo may be available.
Which country uses Genesys Cloud CX the most?
The majority of Genesys Cloud CX users are from the United States.
Who uses Genesys Cloud CX?
According to our data, Genesys Cloud CX is used on over a thousand sites, including such established ones as docusign.com,
paypay.ne.jp, and mo.gov.
Is Genesys Cloud CX used on government websites?
Do academic institutions use Genesys Cloud CX?
Yes. Overall, we know of 5 academic websites in the United States that use Genesys Cloud CX.
How does Genesys Cloud CX compare to its competitors?
Genesys Cloud CX is the most popular contact center platform on the market, outranking all others.
What are the alternatives to Genesys Cloud CX?
Alternatives and possible competitors to Genesys Cloud CX may include 
Five9, 
RingCentral, and 
Khoros.
👉 See Also
- ✨ Related technologies
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,896,634 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.