⚡ Live Chat Software in the United Kingdom

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The United Kingdom of Great Britain and Northern Ireland (UK) is a Western European country with a population of over 67 million people.

According to our data, live chat software is used on 6.6% of websites from the United Kingdom.

Statistics based on 183K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in the United Kingdom in 2026, based on market share.

The most popular is Tawk.to with a share of 19.7%, followed by Zendesk Chat with 11.5% and LiveChat with 8.6%.

Tawk.to 19.7%
Zendesk Chat 11.5%
LiveChat 8.6%
Shopify Inbox 7.8%
Tidio 7.3%
Gorgias 6.8%
Intercom 4.8%
Zoho SalesIQ 3.6%
Boost 2.9%
Crisp 2.3%
HubSpot Chat 2.3%
Freshchat 1.9%
Salesforce Chat 1.8%
LivePerson 1.7%
Other 16.9%

🚀 Highlights

Here is a list of the top solutions that is more popular in the United Kingdom than worldwide.
Differences between global and country rankings are shown in parentheses.

4. Shopify Inbox ^(-2)
6. Gorgias ^(-2)
8. Zoho SalesIQ ^(-4)
9. Boost ^(-8)
11. HubSpot Chat ^(-3)
12. Freshchat ^(-6)
13. Salesforce Chat ^(-2)
14. LivePerson ^(-16)
16. Help Scout ^(-4)
17. Pure Chat ^(-9)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 98 live chat software solutions used on sites from the United Kingdom, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	19.7%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	11.5%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	8.6%
4	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	7.8%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.3%
6	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	6.8%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.8%
8	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.6%
9	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	2.9%
10	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.3%
11	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	2.3%
12	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.9%
13	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	1.8%
14	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	1.7%
15	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.6%
16	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.6%
17	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.3%
18	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.3%
19	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	1.3%
20	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	1.2%
21	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	1.1%
22	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.1%
23	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	1.1%
24	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.9%
25	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	0.9%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 183,833 websites from the United Kingdom.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 98 were detected on websites from the United Kingdom.
Statistics were last calculated on September 17, 2026.
For more details, see our methodology and disclaimer.