Zendesk Chat

Zendesk, San Francisco, California, United States

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

According to our data, Zendesk Chat is the second most popular live chat software on the web.
It has 9.4% of the live chat market share and is detected on 0.4% of all websites.

It appears on 0.9% of all websites in Australia, 0.7% in the United Kingdom, and 0.6% in Brazil.

Statistics based on 4M+ analyzed websites. About this data

💸 Pricing

Zendesk Chat is a commercial product priced starting at $19 per agent per month (paid annually) with a free 14-day trial.

Support Team $228+/agent/year

📊 Rankings and Market Share

🏆 Zendesk Chat Awards

⚡ Sites Using Zendesk Chat

We have data on 16,870 websites that use the Zendesk Chat software. Here is a list of some of the top ranked ones.

The highest rated site using Zendesk Chat is orcid.org.

#WebsiteRankCountryLanguage
1 orcid.org #442 United States English
2 zendesk.com #550 United States American English
3 wisconsin.gov #1,251 United States American English
4 larksuite.com #1,320 China English
5 puma.com #1,620 United States English
6 ryanair.com #1,988 English
7 cengage.com #2,009 United States English
8 covers.com #2,980 United States English
9 snap.com #3,001 United States English
10 telenet.be #3,096 Belgium Dutch
11 diy.com #3,254 United Kingdom British English
12 magicbricks.com #3,290 India English
13 op.gg #3,403 English
14 naturabuy.fr #4,526 France French
15 nequi.com.co #5,271 Colombia Spanish
16 bancolombia.com #5,406 Colombia Spanish
17 hackerrank.com #5,436 American English
18 eset.com #5,775 United States American English
19 ramseysolutions.com #5,947 United States American English
20 labcorp.com #5,970 English

📈 Usage Statistics

Most of the sites that use Zendesk Chat:

Most of the sites using Zendesk Chat are from the United States, the United Kingdom, and Australia.

  • United States 25.9%
  • United Kingdom 9.9%
  • Australia 5.2%
  • Netherlands 4%
  • Spain 3.9%
  • Italy 3.8%
  • France 3.7%
  • Germany 3.4%
  • Brazil 3.1%
  • Other 37.1%

Most Zendesk Chat users speak English, Spanish, or French.

  • English 65.3%
  • Spanish 6.4%
  • French 3.4%
  • Portuguese 3.1%
  • Dutch 3%
  • German 2.8%
  • Italian 2.6%
  • Turkish 1.3%
  • Indonesian 1.1%
  • Other 11%

The Zendesk Chat software is especially popular on .com and .org top-level domains.

  • .com 49.6%
  • .org 5.6%
  • .co.uk 4.7%
  • .com.au 3.3%
  • .nl 2.4%
  • .com.br 2.3%
  • .it 2%
  • .de 1.8%
  • .net 1.7%
  • Other 26.6%

The primary market segments for websites utilizing Zendesk Chat include online shopping, business, and marketing and merchandising.

  • Online Shopping 27.4%
  • Business 16%
  • Marketing/Merchandising 12.5%
  • Fashion/Beauty 6%
  • Internet Services 4.9%
  • Education/Reference 3.5%
  • Software/Hardware 3.3%
  • Travel 3.2%
  • Health 2.5%
  • Other 20.7%

🕵️ Similar Technologies

These are some of the best Zendesk Chat alternatives.

RankName
5
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
21
Salesforce Enhanced Chat
San Francisco, California, United States

A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

$75+/user/month
53
Five9
San Ramon, California, United States

A cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.

$119+/month
66
RingCentral
Belmont, California, United States

An AI-powered cloud communications platform that unifies business phone, video meetings, team messaging, SMS, fax, and contact center capabilities.

$20+/user/month
115
Khoros
Austin, Texas, United States

An all-in-one digital contact center platform designed for enterprise-scale customer engagement.

$$$

🆚 Compare Alternatives

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💬 Frequently Asked Questions

What is the company behind Zendesk Chat?

Zendesk Chat is owned by Zendesk, Inc., headquartered in San Francisco, California, United States.

Can I use Zendesk Chat for free?

No, Zendesk Chat is a paid solution.

What is the starting price of Zendesk Chat?

The pricing for Zendesk Chat starts at $19 per agent per month (paid annually).

Can I try it for free?

Yes, Zendesk Chat provides a 14-day free trial that allows users to test its full functionality at no cost.

Which country uses Zendesk Chat the most?

The majority of Zendesk Chat users are from the United States.

Who uses Zendesk Chat?

According to our data, Zendesk Chat is used on thousands of sites, including such established ones as orcid.org, wisconsin.gov, and larksuite.com.

Is Zendesk Chat used on government websites?

Yes, for example, it is used by wisconsin.gov. In total, we found Zendesk Chat on 17 government sites in the United States.

Do academic institutions use Zendesk Chat?

Yes. Overall, we know of 15 academic websites in the United States that use Zendesk Chat.

How does Zendesk Chat compare to its competitors?

Zendesk Chat is one of the most popular live chat software, second only to Tawk.to.

What are the alternatives to Zendesk Chat?

Alternatives and possible competitors to Zendesk Chat may include Intercom, Salesforce Enhanced Chat, and Five9.

👉 See Also

🗃️ About This Data