⚡ Live Chat Software in Mexico

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Mexico is a North American country with a population of over 129 million people.

According to our data, live chat software is used on 7.5% of websites from Mexico.

Statistics based on 14K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Mexico in 2026, based on market share.

The most popular is Zendesk Chat with a share of 16.7%, followed by Tawk.to with 15.4% and Shopify Inbox with 9.3%.

Zendesk Chat 16.7%
Tawk.to 15.4%
Shopify Inbox 9.3%
Chaty 8.5%
GetButton 8.2%
Tidio 6.6%
JivoChat 4.5%
LiveChat 3.8%
Zoho SalesIQ 3.1%
Smartsupp 3%
Boost 3%
Intercom 1.7%
Respond.io 1.7%
Salesforce Enhanced Chat 1.4%
Other 13.1%

🚀 Highlights

Here is a list of the top solutions that is more popular in Mexico than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk Chat ^(-1)
3. Shopify Inbox ^(-1)
4. Chaty ^(-5)
5. GetButton ^(-8)
9. Zoho SalesIQ ^(-3)
10. Smartsupp ^(-1)
11. Boost ^(-6)
13. Respond.io ^(-51)
14. Salesforce Enhanced Chat ^(-8)
17. Genesys Cloud CX ^(-8)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 63 live chat software solutions used on sites from Mexico, ranked by their market share.

Rank	Name	Market share
1	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	16.7%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	15.4%
3	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	9.3%
4	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	8.5%
5	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	8.2%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.6%
7	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	4.5%
8	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.8%
9	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.1%
10	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	3%
11	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	3%
12	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1.7%
13	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	1.7%
14	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.4%
15	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.4%
16	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.4%
17	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.2%
18	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.1%
19	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	1.1%
20	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	1%
21	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1%
22	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1%
23	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	0.7%
24	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.6%
25	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.5%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 14,838 websites from Mexico.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 63 were detected on websites from Mexico.
Statistics were last calculated on June 20, 2026.
For more details, see our methodology and disclaimer.