Smartsupp
Smartsupp is a cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard.
It offers real-time live chat, AI-powered chatbots with templates and automated flows, visitor tracking and session recording, analytics on agent performance, customizable chat widgets, and integrations with email, 
Messenger, 
WhatsApp, and 
Google Analytics.
According to our data, Smartsupp ranks 11th among the live chat software we track.
It has 2.8% of the live chat market share and is detected on 0.1% of all websites.
It appears on 2.9% of all websites in the Czech Republic, 2.8% in Slovakia, and 1.1% in Poland.
- 🏠 Website
💸 Pricing
Smartsupp is available in both free and paid versions.
(+ chatbots, basic statistics) $168+/year
(+ teams of agents, segmentation) $288+/year
(+ API, mobile SDK) $2,868+/year
Shopping assistant add-on $16+/month
📊 Rankings and Market Share
- Live Chats
- Rank: 11
- Market share: 2.8%
🏆 Smartsupp Awards
- 🥇 Most popular in the Czech Republic in the Live Chats category.
- 🥇 Most popular in Poland in the Live Chats category.
- 🥇 Most popular in Slovakia in the Live Chats category.
- 🥇 Most popular in Hungary in the Live Chats category.
- 🥉 Third most popular in Italy in the Live Chats category.
- 🥉 Third most popular in Romania in the Live Chats category.
- ⭐ 4th most popular in Spain in the Live Chats category.
- ⭐ 5th most popular in France in the Live Chats category.
- ⭐ 10th most popular in Germany in the Live Chats category.
- ⭐ 10th most popular in the Netherlands in the Live Chats category.
⚡ Sites Using Smartsupp
We have data on 5,029 websites that use the Smartsupp live chat software. Here is a list of some of the top ranked ones.
The highest rated site using Smartsupp is druni.es.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #8,927 | Spain | Spanish | |
| 2 | #15,413 | Czech Republic | Czech | |
| 3 | #30,197 | Czech Republic | English | |
| 4 | #35,853 | Italy | Italian | |
| 5 | #36,694 | Serbia | Serbian | |
| 6 | #40,970 | Czech Republic | Czech | |
| 7 | #41,195 | Czech Republic | Czech | |
| 8 | #44,194 | Mexico | Spanish | |
| 9 | #48,835 | Czech Republic | Czech | |
| 10 | #50,781 | Poland | Polish | |
| 11 | #52,609 | Georgia | Georgian | |
| 12 | #54,690 | Czech Republic | Czech | |
| 13 | #55,299 | France | French | |
| 14 | #57,740 | Ecuador | Spanish | |
| 15 | #60,433 | Spain | Spanish | |
| 16 | #62,609 | Czech Republic | Czech | |
| 17 | #66,073 | Colombia | Spanish | |
| 18 | #69,621 | Poland | Polish | |
| 19 | #74,629 | Czech Republic | Czech | |
| 20 | #74,905 | Mexico | Spanish |
📈 Usage Statistics
Most of the sites that use Smartsupp:
- are located in the Czech Republic
- have content in Czech
- use the .cz domain extension
- fall into the Online Shopping category.
Most of the sites using Smartsupp are from the Czech Republic, Poland, and Slovakia.
- Czech Republic 26.5%
- Poland 16.1%
- Slovakia 7.4%
- Italy 6.7%
- Spain 5.7%
- France 5.4%
- United States 4.4%
- Hungary 4.1%
- Germany 4%
- Other 19.7%
Most Smartsupp users speak Czech, English, or Polish.
- Czech 23.5%
- English 18.3%
- Polish 14.9%
- Spanish 7.4%
- Slovak 7.4%
- Italian 6.3%
- French 5.4%
- German 4.3%
- Hungarian 4%
- Other 8.5%
The Smartsupp live chat software is especially popular on .cz, .com, and .pl top-level domains.
- .cz 22.5%
- .com 22.3%
- .pl 12.5%
- .sk 7.4%
- .it 4.5%
- .hu 3.9%
- .de 3%
- .fr 2.5%
- .eu 2.3%
- Other 19.1%
The primary market segments for websites utilizing Smartsupp include online shopping, business, and marketing and merchandising.
- Online Shopping 43.8%
- Business 12.3%
- Marketing/Merchandising 11.1%
- Internet Services 4.2%
- Travel 3.8%
- Fashion/Beauty 3.6%
- Software/Hardware 2.9%
- Education/Reference 2.2%
- Finance/Banking 2.1%
- Other 14%
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💬 Frequently Asked Questions
Where is Smartsupp from?
Smartsupp is from Brno, Czech Republic.
Can I use Smartsupp for free?
Yes, there is a free version with limited functionality.
How much does it cost?
Smartsupp is priced from $14 per month (paid annually) for the Standard plan.
Is there a free trial available?
Yes, Smartsupp provides a 14-day free trial that allows users to test its full functionality at no cost.
Which country uses Smartsupp the most?
The majority of Smartsupp users are from the Czech Republic.
Who uses Smartsupp?
Is Smartsupp used on government websites?
Yes, for example, it is used by nplg.gov.ge and
centrodememoriahistorica.gov.co.
Do academic institutions use Smartsupp?
Yes. The most prominent of these is itsjapon.edu.ec.
How does Smartsupp stack up against the competition?
Smartsupp is a very popular live chat software solution, second only to 10 other live chat software we track.
👉 See Also
- ✨ Related technologies
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,009,087 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.