⚡ Live Chat Software in France

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

France is a Western European country with a population of around 69 million people.

According to our data, live chat software is used on 3.3% of websites from France.

Statistics based on 121K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in France in 2026, based on market share.

The most popular is Crisp with a share of 15.4%, followed by Zendesk Chat with 13.1% and Tawk.to with 12.5%.

Crisp 15.4%
Zendesk Chat 13.1%
Tawk.to 12.5%
Shopify Inbox 6.8%
Tidio 6.5%
Smartsupp 6%
Gorgias 4.8%
Intercom 4.7%
iAdvize 4.3%
HubSpot Chat 2.6%
Zoho SalesIQ 2.6%
LiveChat 2.3%
Brevo Conversations 2.2%
Chatbase 2%
Other 14.2%

🚀 Highlights

Here is a list of the top solutions that is more popular in France than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Crisp ^(-9)
6. Smartsupp ^(-5)
7. Gorgias ^(-1)
9. iAdvize ^(-48)
10. HubSpot Chat ^(-5)
11. Zoho SalesIQ ^(-1)
13. Brevo Conversations ^(-38)
14. Chatbase ^(-9)
15. Freshchat ^(-1)
17. Olark ^(-2)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 82 live chat software solutions used on sites from France, ranked by their market share.

Rank	Name	Market share
1	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	15.4%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	13.1%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	12.5%
4	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	6.8%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.5%
6	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	6%
7	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	4.8%
8	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.7%
9	iAdvize Nantes, France A conversational conversion platform that provides AI-powered shopping assistants for e-commerce. $290+/month	4.3%
10	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.6%
11	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.6%
12	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	2.3%
13	Brevo Conversations Paris, France Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	2.2%
14	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	2%
15	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.9%
16	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.8%
17	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	1.2%
18	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.2%
19	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1%
20	Lime Connect Cologne, Germany An AI-powered, GDPR-compliant live chat and customer messaging platform developed and hosted in Germany. Free$130+/month	0.8%
21	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.8%
22	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	0.8%
23	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.7%
24	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.6%
25	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	0.5%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 121,608 websites from France.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 82 were detected on websites from France.
Statistics were last calculated on June 19, 2026.
For more details, see our methodology and disclaimer.