Help Scout
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
According to our data, Help Scout is the 8th most popular customer support technology on the web.
It has 2.5% of the customer support market share and is present on 0.05% of all websites.
- 🏠 Website
- 🔗 Links
Wikipedia💸 Pricing
Help Scout is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 8
- Market share: 2.5%
- Live Chats
- Rank: 18
- Market share: 1.2%
🏆 Help Scout Awards
- ⭐ 8th most popular in the United States in the Customer Support category.
- ⭐ 8th most popular in the United Kingdom in the Customer Support category.
- ⭐ 8th most popular in the Netherlands in the Customer Support category.
- 🔥 15th most popular in the United States in the Live Chats category.
- 🔥 17th most popular in the Netherlands in the Live Chats category.
- 🔥 18th most popular in the United Kingdom in the Live Chats category.
⚡ Sites Powered by Help Scout
We have data on 1,948 websites that use Help Scout customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Help Scout is 
fontawesome.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | fontawesome.com |
#1,074 | United States | English |
| 2 | #3,461 | United States | English | |
| 3 | #5,708 | English | ||
| 4 | #5,793 | Canada | American English | |
| 5 | #6,035 | United States | American English | |
| 6 | #6,048 | France | French | |
| 7 | #7,627 | United States | American English | |
| 8 | #11,667 | United Kingdom | English | |
| 9 | #12,875 | United States | English | |
| 10 | #13,254 | United States | American English | |
| 11 | #13,794 | English | ||
| 12 | #14,531 | English | ||
| 13 | #14,542 | United States | English | |
| 14 | #15,421 | United States | English | |
| 15 | #16,006 | Cook Islands | English | |
| 16 | #17,457 | Netherlands | English | |
| 17 | #19,758 | English | ||
| 18 | #19,914 | United States | English | |
| 19 | #20,766 | English | ||
| 20 | #22,121 | France | French |
📈 Usage Statistics
Most of the sites that use Help Scout:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Help Scout are from the United States, the United Kingdom, and the Netherlands.
- United States 41.8%
- United Kingdom 11.8%
- Netherlands 5.1%
- Australia 4.4%
- Germany 4.4%
- Canada 4.1%
- France 3.7%
- Sweden 2.7%
- Belgium 2.2%
- Other 19.8%
Most Help Scout users speak English.
- English 83.9%
- French 2.7%
- German 2.5%
- Dutch 2.2%
- Spanish 1.5%
- Swedish 1.4%
- Portuguese 0.6%
- Finnish 0.6%
- Danish 0.6%
- Other 4%
Help Scout customer support technology is especially popular on .com top-level domains.
- .com 64.1%
- .org 4.1%
- .io 2.8%
- .co.uk 2.6%
- .com.au 1.7%
- .de 1.7%
- .nl 1.5%
- .net 1.2%
- .se 1.2%
- Other 19.1%
The primary market segments for websites utilizing Help Scout include business, Internet services, and online shopping.
- Business 18.1%
- Internet Services 14.6%
- Online Shopping 14.1%
- Marketing/Merchandising 11.2%
- Software/Hardware 7.5%
- Education/Reference 5.1%
- Blogs/Wiki 3.1%
- Health 2.9%
- Finance/Banking 2.3%
- Other 21.1%
🕵️ Similar Technologies
These are some of the best Help Scout alternatives.
Tidio
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Crisp💬 Frequently Asked Questions
Where is Help Scout's headquarters?
Help Scout is located in Boston, Massachusetts, United States.
Does Help Scout offer a free plan?
Yes, there is a free version with limited functionality.
How much does Help Scout cost?
Help Scout is priced from $25 per user per month (paid annually) for the Standard plan.
Is there a free trial available?
Yes, there is a free trial for 15 days, so you can explore all of its features before committing.
Which country uses Help Scout the most?
The majority of Help Scout users are from the United States.
Who uses Help Scout?
According to our data, Help Scout is used on over a thousand sites, including such established ones as fontawesome.com, pixelcut.ai, and
dailykos.com.
How does Help Scout compare to its competitors?
Help Scout is a fairly popular customer support technology, ranking ahead of 40 other customer support technologies we track.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,603,678 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.