Help Scout

Boston, Massachusetts, United States

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

According to our data, Help Scout is the 9th most popular customer support technology on the web.
It has 2.6% of the customer support market share and is present on 0.06% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

💸 Pricing

Help Scout is available in both free and paid versions.

Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution

📊 Rankings and Market Share

🏆 Help Scout Awards

⚡ Sites Powered by Help Scout

We have data on 2,284 websites that use Help Scout customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Help Scout is fontawesome.com.

#WebsiteRankCountryLanguage
1 fontawesome.com #1,074 United States English
2 pixelcut.ai #3,461 United States English
3 stylevana.com #4,274 English
4 dailykos.com #5,708 English
5 corporatefinanceinstitute.com #5,793 Canada American English
6 keepersecurity.com #6,035 United States American English
7 cairn.info #6,048 France French
8 bentley.com #7,627 United States American English
9 jamieoliver.com #11,667 United Kingdom English
10 rescuetime.com #12,875 United States English
11 ameritas.com #13,254 United States American English
12 fable.co #13,794 English
13 cru.org #14,531 English
14 educative.io #14,542 United States English
15 patientaccess.com #15,421 United States English
16 vodafone.co.ck #16,006 Cook Islands English
17 moo.nl #17,457 Netherlands English
18 atomicwallet.io #19,758 English
19 drumeo.com #19,914 United States English
20 porkbun.com #20,766 United States English

📈 Usage Statistics

Most of the sites that use Help Scout:

Most of the sites using Help Scout are from the United States and the United Kingdom.

  • United States 43.7%
  • United Kingdom 12%
  • Netherlands 4.9%
  • Australia 4.7%
  • Canada 3.9%
  • Germany 3.6%
  • France 3.3%
  • Sweden 2%
  • Belgium 1.9%
  • Other 20%

Most Help Scout users speak English or French.

  • English 83.2%
  • French 3%
  • German 2.5%
  • Dutch 2.4%
  • Spanish 1.7%
  • Swedish 1.2%
  • Portuguese 0.7%
  • Finnish 0.7%
  • Italian 0.6%
  • Other 4%

Help Scout customer support technology is especially popular on .com top-level domains.

  • .com 63.3%
  • .org 4.3%
  • .co.uk 2.7%
  • .io 2.7%
  • .com.au 1.8%
  • .nl 1.7%
  • .de 1.6%
  • .co 1.2%
  • .se 1.1%
  • Other 19.6%

The primary market segments for websites utilizing Help Scout include business, online shopping, and Internet services.

  • Business 18.7%
  • Online Shopping 15.1%
  • Internet Services 13.2%
  • Marketing/Merchandising 11.8%
  • Software/Hardware 7.2%
  • Education/Reference 4.4%
  • Blogs/Wiki 3%
  • Health 2.8%
  • Travel 2.1%
  • Other 21.7%

🕵️ Similar Technologies

These are some of the best Help Scout alternatives.

RankName
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
5
Gorgias
San Francisco, California, United States

A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

$10+/month
11
Re:amaze
Tempe, Arizona, United States

A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.

$29+/user/month
13
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
28
Gladly
San Francisco, California, United States

A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.

$180+/user/month

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💬 Frequently Asked Questions

Where is Help Scout from?

Help Scout is from Boston, Massachusetts, United States.

Does Help Scout offer a free plan?

Yes, there is a free version with limited functionality.

How much does Help Scout cost?

Help Scout is priced from $25 per user per month (paid annually) for the Standard plan.

Is there a free trial available?

Yes, there is a free trial for 15 days, so you can explore all of its features before committing.

Which country uses Help Scout the most?

The majority of Help Scout users are from the United States.

Who uses Help Scout?

According to our data, Help Scout is used on thousands of sites, including such established ones as fontawesome.com, pixelcut.ai, and stylevana.com.

Do academic institutions use Help Scout?

Yes. Overall, we know of 4 academic websites in the United States that use Help Scout.

How does Help Scout compare to its competitors?

Help Scout is a fairly popular customer support technology, ranking ahead of 40 other customer support technologies we track.

What are the alternatives to Help Scout?

Alternatives and possible competitors to Help Scout may include Re:amaze, Gorgias, and Tidio.

🗃️ About This Data