Help Scout

Boston, Massachusetts, United States

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

According to our data, Help Scout is the 9th most popular customer support technology on the web.
It has 2.7% of the customer support market share and is present on 0.06% of all websites.

It is especially popular in the United States, appearing on 0.1% of all websites in the country.

Statistics based on 3.9M+ analyzed websites. About this data

💸 Pricing

Help Scout is available in both free and paid versions.

Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution

📊 Rankings and Market Share

🏆 Help Scout Awards

⚡ Sites Powered by Help Scout

We have data on 2,330 websites that use Help Scout customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Help Scout is cairn.info.

#WebsiteRankCountryLanguage
1 cairn.info #2,901 France French
2 stylevana.com #4,194 English
3 porkbun.com #5,610 United States English
4 bentley.com #5,999 United States American English
5 keepersecurity.com #6,170 United States American English
6 dailykos.com #7,652 English
7 pixelcut.ai #8,025 United States English
8 jamieoliver.com #12,506 United Kingdom English
9 sproutvideo.com #12,526 United States American English
10 topazlabs.com #16,619 United States English
11 nice.fr #17,025 France French
12 gonoodle.com #18,064 United States English
13 mealtrain.com #18,498 English
14 ameritas.com #18,604 United States American English
15 patientaccess.com #18,662 United Kingdom English
16 cru.org #21,020 English
17 educative.io #21,209 United States English
18 affiliatly.com #22,179 Bulgaria English
19 conduent.com #22,364 American English
20 berger-levrault.com #24,665 France American English

📈 Usage Statistics

Most of the sites that use Help Scout:

Most of the sites using Help Scout are from the United States, the United Kingdom, and the Netherlands.

  • United States 43%
  • United Kingdom 11.9%
  • Netherlands 5%
  • Australia 4.7%
  • Canada 3.7%
  • France 3.7%
  • Germany 3.6%
  • Sweden 2.1%
  • Belgium 1.9%
  • Other 20.4%

Most Help Scout users speak English or French.

  • English 83.1%
  • French 3.1%
  • German 2.5%
  • Dutch 2.4%
  • Spanish 1.8%
  • Swedish 1.3%
  • Portuguese 0.8%
  • Finnish 0.6%
  • Italian 0.6%
  • Other 3.8%

Help Scout customer support technology is especially popular on .com top-level domains.

  • .com 63.3%
  • .org 4.3%
  • .co.uk 2.7%
  • .io 2.6%
  • .com.au 1.8%
  • .nl 1.7%
  • .de 1.6%
  • .co 1.2%
  • .se 1.1%
  • Other 19.7%

The primary market segments for websites utilizing Help Scout include business, online shopping, and Internet services.

  • Business 18.4%
  • Online Shopping 14.8%
  • Internet Services 13.8%
  • Marketing/Merchandising 11.8%
  • Software/Hardware 7.3%
  • Education/Reference 4.2%
  • Blogs/Wiki 3%
  • Health 2.7%
  • Finance/Banking 2.2%
  • Other 21.8%

🕵️ Similar Technologies

These are some of the best Help Scout alternatives.

RankName
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
5
Gorgias
San Francisco, California, United States

A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

$10+/month
10
Re:amaze
Tempe, Arizona, United States

A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.

$29+/user/month
12
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
23
Gladly
San Francisco, California, United States

A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.

$180+/user/month

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💬 Frequently Asked Questions

Where is Help Scout from?

Help Scout is from Boston, Massachusetts, United States.

Does Help Scout offer a free plan?

Yes, there is a free version with limited functionality.

How much does Help Scout cost?

Help Scout is priced from $25 per user per month (paid annually) for the Standard plan.

Is there a free trial available?

Yes, there is a free trial for 15 days, so you can explore all of its features before committing.

Which country uses Help Scout the most?

The majority of Help Scout users are from the United States.

Who uses Help Scout?

According to our data, Help Scout is used on thousands of sites, including such established ones as cairn.info, stylevana.com, and porkbun.com.

Do academic institutions use Help Scout?

Yes. Overall, we know of 4 academic websites in the United States that use Help Scout.

How does Help Scout compare to its competitors?

Help Scout is a fairly popular customer support technology, ranking ahead of 31 other customer support technologies we track.

What are the alternatives to Help Scout?

Alternatives and possible competitors to Help Scout may include Re:amaze, Gorgias, and Gladly.

🗃️ About This Data