Gladly

San Francisco, California, United States

Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.

It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.

According to our data, Gladly ranks 24th among the customer support technologies we track.
It has 0.3% of the customer support market share and is present on 0.007% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

💸 Pricing

Gladly is a commercial product priced starting at $180 per user per month (paid annually).

Hero Package
(minimum 10 users) $2,160+/user/year
Superhero Package
(minimum 45 users) $2,520+/user/year

📊 Rankings and Market Share

🏆 Gladly Awards

⚡ Sites Powered by Gladly

We have data on 267 websites that use Gladly customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Gladly is vogue.com.

#WebsiteRankCountryLanguage
1 vogue.com #1,249 United States American English
2 architecturaldigest.com #1,822 United States American English
3 ulta.com #2,128 American English
4 gq.com #2,776 United States American English
5 revolve.com #2,820 United States English
6 hottopic.com #3,412 United States English
7 vogue.co.uk #5,253 United Kingdom British English
8 wired.com #7,206 United States American English
9 ugg.com #7,621 United States American English
10 birkenstock.com #7,739 Germany English
11 newyorker.com #9,357 United States American English
12 renttherunway.com #11,706 English
13 chegg.com #12,473 United States English
14 vanityfair.com #12,589 United States American English
15 peakdesign.com #16,606 English
16 evo.com #18,011 United States English
17 toryburch.com #19,698 United States American English
18 awaytravel.com #20,438 United States American English
19 mykitsch.com #22,012 United States English
20 journeys.com #22,140 United States English

📈 Usage Statistics

Most of the sites that use Gladly:

Most of the sites using Gladly are from the United States and Canada.

  • United States 87.7%
  • Canada 5.9%
  • France 1.4%
  • United Kingdom 0.9%
  • China 0.5%
  • Costa Rica 0.5%
  • Ecuador 0.5%
  • El Salvador 0.5%
  • Germany 0.5%
  • Other 1.6%

Most Gladly users speak English.

  • English 96.6%
  • French 1.9%
  • Spanish 0.7%
  • Japanese 0.4%
  • Chinese 0.4%

Gladly customer support technology is especially popular on .com top-level domains.

  • .com 85.8%
  • .ca 4.5%
  • .co.uk 1.5%
  • .net 0.7%
  • .health 0.7%
  • .fr 0.7%
  • .co 0.7%
  • .me 0.7%
  • .io 0.4%
  • Other 4.3%

The primary market segments for websites utilizing Gladly include online shopping, fashion and beauty, and marketing and merchandising.

  • Online Shopping 36.4%
  • Fashion/Beauty 24.1%
  • Marketing/Merchandising 7.5%
  • Entertainment 3.7%
  • Recreation/Hobbies 3.7%
  • Business 3.2%
  • Provocative Attire 3.2%
  • Sports 2.7%
  • Education/Reference 2.1%
  • Other 13.4%

🕵️ Similar Technologies

These are some of the best Gladly alternatives.

RankName
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
5
Gorgias
San Francisco, California, United States

A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

$10+/month
9
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
10
Re:amaze
Tempe, Arizona, United States

A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.

$29+/user/month
12
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month

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💬 Frequently Asked Questions

Where is Gladly from?

Gladly is from San Francisco, California, United States.

Can I use Gladly for free?

No, Gladly is a paid solution.

What is the price of Gladly?

Gladly is priced from $180 per user per month (paid annually) for the Hero Package plan.

Which country uses Gladly the most?

The majority of Gladly users are from the United States.

Who uses Gladly?

According to our data, Gladly is used on hundreds of sites, including such established ones as vogue.com, architecturaldigest.com, and ulta.com.

How does Gladly compare to its competitors?

Gladly is a moderately popular customer support technology, ranking ahead of 17 other customer support technologies we track.

What are the alternatives to Gladly?

Alternatives and possible competitors to Gladly may include Gorgias, Re:amaze, and Help Scout.

🗃️ About This Data