Chatwoot

San Francisco, California, United States

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

According to our data, Chatwoot ranks 32th among the live chat software we track.
It has 0.7% of the live chat market share and is present on 0.03% of all websites.

Statistics based on 3.8M+ analyzed websites. About this data

💸 Pricing

Chatwoot is available in both free and paid versions.

Self-hosted
Free version ✔️ Community Edition, open source
Premium Support $228/agent/year
Enterprise Edition $1,188/agent/year
Cloud
Free version ✔️ Hacker (2 agents, 500 conversations per month)
Startups $228/agent/year
Business $468/agent/year
Enterprise $1,188/agent/year

📊 Rankings and Market Share

🏆 Chatwoot Awards

⚡ Sites Using Chatwoot

We have data on 1,131 websites that use the Chatwoot software. Here is a list of some of the top ranked ones.

The highest rated site using Chatwoot is limelight.pk.

#WebsiteRankCountryLanguage
1 limelight.pk #5,147 Pakistan English
2 unibz.it #20,264 Italy British English
3 sangoma.com #21,072 United States American English
4 futebolcard.com #21,765 Brazil Brazilian Portuguese
5 inflact.com #28,096 English
6 qwintry.com #28,267 United States English
7 pgyer.com #30,471 China English
8 candere.com #30,828 India English
9 astrill.com #32,211 United States English
10 bblunt.com #32,586 India English
11 aqualogica.in #37,068 India English
12 suasvendas.com #40,498 Brazil Brazilian Portuguese
13 bi.ua #44,666 Ukraine Ukrainian
14 wraithesports.com #46,860 Turkey Turkish
15 atm88.org #47,536
16 hmu.gr #50,084 Greece Greek
17 montesclaros.mg.gov.br #52,214 Brazil Brazilian Portuguese
18 chatwoot.com #52,715 United States English
19 contrataciones.gov.py #64,585 Paraguay Spanish
20 tvc.mx #68,288 Mexico Mexican Spanish

📈 Usage Statistics

Most of the sites that use Chatwoot:

Most of the sites using Chatwoot are from the United States, Brazil, and the United Kingdom.

  • United States 19.5%
  • Brazil 7.6%
  • United Kingdom 5.4%
  • Germany 4%
  • India 4%
  • Russia 3.9%
  • Vietnam 3.3%
  • Australia 2.8%
  • China 2.8%
  • Other 46.7%

Most Chatwoot users speak English, Spanish, or Portuguese.

  • English 56.4%
  • Spanish 7.5%
  • Portuguese 7.3%
  • Russian 4.3%
  • German 3.5%
  • Vietnamese 2.6%
  • French 1.9%
  • Chinese 1.8%
  • Turkish 1.4%
  • Other 13.3%

The Chatwoot software is especially popular on .com and .com.br top-level domains.

  • .com 43.1%
  • .com.br 5%
  • .org 2.9%
  • .net 2.7%
  • .co.uk 2.6%
  • .ru 2.2%
  • .de 2.1%
  • .com.au 1.7%
  • .co 1.3%
  • Other 36.4%

The primary market segments for websites utilizing Chatwoot include online shopping, Internet services, and business.

  • Online Shopping 20.6%
  • Internet Services 19%
  • Business 14.7%
  • Marketing/Merchandising 8.7%
  • Software/Hardware 5.2%
  • Education/Reference 4.4%
  • Fashion/Beauty 4%
  • Travel 3.6%
  • Health 2.8%
  • Other 17%

🕵️ Similar Technologies

These are some of the best Chatwoot alternatives.

RankName
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
4
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
26
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
31
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year
32
Dynamics 365 Customer Service
Redmond, Washington, United States

A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.

$50+/user/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

Where is Chatwoot from?

Chatwoot is from San Francisco, California, United States.

Does Chatwoot offer a free plan?

Yes, there is a free version with limited functionality.

How much does it cost?

Chatwoot is priced from $19 per agent per month (paid annually) for the Premium Support plan.

Is there a free trial available?

Yes, Chatwoot provides a 14-day free trial that allows users to test its full functionality at no cost.

Which country uses Chatwoot the most?

The majority of Chatwoot users are from the United States.

Who uses Chatwoot?

According to our data, Chatwoot is used on over a thousand sites, including such established ones as limelight.pk, unibz.it, and sangoma.com.

Is Chatwoot used on government websites?

Yes, for example, it is used by montesclaros.mg.gov.br and contrataciones.gov.py.

How does Chatwoot compare to its competitors?

Chatwoot is a moderately popular live chat software solution, ranking ahead of 82 other live chat software we track.

What are the alternatives to Chatwoot?

Alternatives and possible competitors to Chatwoot may include Tidio, Intercom, and Dynamics 365 Customer Service.

🗃️ About This Data