Chatwoot
Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.
It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.
According to our data, Chatwoot ranks 35th among the live chat software we track.
It has 0.5% of the live chat market share and is present on 0.02% of all websites.
- 🏠 Website
- </> Source code
- 👨👩👦👦 Community
GitHub💸 Pricing
Chatwoot is available in both free and paid versions.
📊 Rankings and Market Share
- Live Chats
- Rank: 35
- Market share: 0.5%
- Customer Support
- Rank: 13
- Market share: 1.1%
🏆 Chatwoot Awards
- ⭐ 4th most popular in Brazil in the Customer Support category.
- ⭐ 4th most popular in Vietnam in the Customer Support category.
- ⭐ 5th most popular in Indonesia in the Customer Support category.
- ⭐ 7th most popular in Brazil in the Live Chats category.
- ⭐ 7th most popular in India in the Customer Support category.
- ⭐ 7th most popular in Vietnam in the Live Chats category.
- ⭐ 9th most popular in Indonesia in the Live Chats category.
- 🔥 12nd most popular in Germany in the Customer Support category.
- 🔥 13rd most popular in the United Kingdom in the Customer Support category.
- ⬆️ 21st most popular in India in the Live Chats category.
⚡ Sites Using Chatwoot
We have data on 800 websites that use the Chatwoot software. Here is a list of some of the top ranked ones.
The highest rated site using Chatwoot is limelight.pk.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #5,147 | Pakistan | English | |
| 2 | #9,996 | Portugal | European Portuguese | |
| 3 | #10,600 | Chile | Spanish | |
| 4 | #20,264 | Italy | British English | |
| 5 | #21,072 | United States | American English | |
| 6 | #21,765 | Brazil | Brazilian Portuguese | |
| 7 | #27,355 | Czech Republic | Czech | |
| 8 | #28,096 | English | ||
| 9 | #28,267 | United States | English | |
| 10 | #30,471 | China | English | |
| 11 | #30,828 | India | English | |
| 12 | #32,211 | United States | English | |
| 13 | #32,586 | India | English | |
| 14 | #32,974 | Brazil | Brazilian Portuguese | |
| 15 | #35,560 | Indonesia | American English | |
| 16 | #37,068 | India | English | |
| 17 | #37,227 | India | English | |
| 18 | #40,498 | Brazil | Brazilian Portuguese | |
| 19 | #44,666 | Ukraine | Ukrainian | |
| 20 | #46,860 | Turkey | Turkish |
📈 Usage Statistics
Most of the sites that use Chatwoot:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Internet Services category.
Most of the sites using Chatwoot are from the United States, Brazil, and Germany.
- United States 16.3%
- Brazil 8.5%
- Germany 5.6%
- India 5.3%
- United Kingdom 5.2%
- Indonesia 3.9%
- Vietnam 3.2%
- Russia 2.7%
- Australia 2.6%
- Other 46.7%
Most Chatwoot users speak English, Portuguese, or Spanish.
- English 55.5%
- Portuguese 7.8%
- Spanish 7.3%
- German 3.8%
- Russian 3.1%
- Vietnamese 2.4%
- French 1.9%
- Chinese 1.6%
- Indonesian 1.5%
- Other 15.1%
The Chatwoot software is especially popular on .com and .com.br top-level domains.
- .com 42.9%
- .com.br 5.4%
- .net 2.6%
- .de 2.5%
- .org 2.3%
- .co.uk 2.1%
- .ru 1.6%
- .vn 1.6%
- .io 1.5%
- Other 37.5%
The primary market segments for websites utilizing Chatwoot include Internet services, online shopping, and business.
- Internet Services 20%
- Online Shopping 20%
- Business 14.1%
- Marketing/Merchandising 8.8%
- Education/Reference 5.4%
- Software/Hardware 4.9%
- Travel 4.4%
- Fashion/Beauty 4.4%
- Health 2.4%
- Other 15.6%
🕵️ Similar Technologies
These are some of the best Chatwoot alternatives.
Zammad🆚 Compare Alternatives
Compare Chatwoot to…
- 🕵️ Similar solutions
- ⭐ Market leaders
- 💡 More alternatives
- 🔎 All options
Zendesk
Tawk.to
LiveChat
Smartsupp
Olark💬 Frequently Asked Questions
Where is Chatwoot's headquarters?
Chatwoot is located in San Francisco, California, United States.
Does Chatwoot offer a free plan?
Yes, there is a free version with limited functionality.
How much does it cost?
Chatwoot is priced from $19 per agent per month (paid annually) for the Premium Support plan.
Is there a free trial available?
Yes, Chatwoot provides a 14-day free trial that allows users to test its full functionality at no cost.
Which country uses Chatwoot the most?
The majority of Chatwoot users are from the United States.
Who uses Chatwoot?
According to our data, Chatwoot is used on hundreds of sites, including such established ones as limelight.pk,
radiopopular.pt, and
unibz.it.
How does Chatwoot compare to its competitors?
Chatwoot is a moderately popular live chat software solution, ranking ahead of 75 other live chat software we track.
What are the alternatives to Chatwoot?
Alternatives and possible competitors to Chatwoot may include 
Tidio, 
Intercom, and 
Dynamics 365 Customer Service.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,690 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.