Chatwoot

San Francisco, California, United States

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

According to our data, Chatwoot ranks 35th among the live chat software we track.
It has 0.5% of the live chat market share and is present on 0.02% of all websites.

Statistics based on 3.6M+ analyzed websites. About this data

💸 Pricing

Chatwoot is available in both free and paid versions.

Self-hosted
Free version ✔️ Community Edition, open source
Premium Support $228/agent/year
Enterprise Edition $1,188/agent/year
Cloud
Free version ✔️ Hacker (2 agents, 500 conversations per month)
Startups $228/agent/year
Business $468/agent/year
Enterprise $1,188/agent/year

📊 Rankings and Market Share

🏆 Chatwoot Awards

⚡ Sites Using Chatwoot

We have data on 825 websites that use the Chatwoot software. Here is a list of some of the top ranked ones.

The highest rated site using Chatwoot is limelight.pk.

#WebsiteRankCountryLanguage
1 limelight.pk #5,147 Pakistan English
2 radiopopular.pt #9,996 Portugal European Portuguese
3 unibz.it #20,264 Italy British English
4 sangoma.com #21,072 United States American English
5 futebolcard.com #21,765 Brazil Brazilian Portuguese
6 knihydobrovsky.cz #27,355 Czech Republic Czech
7 inflact.com #28,096 English
8 qwintry.com #28,267 United States English
9 pgyer.com #30,471 China English
10 candere.com #30,828 India English
11 astrill.com #32,211 United States English
12 bblunt.com #32,586 India English
13 kokeshi.com.br #32,974 Brazil Brazilian Portuguese
14 futureskills.id #35,560 Indonesia American English
15 aqualogica.in #37,068 India English
16 drsheths.com #37,227 India English
17 suasvendas.com #40,498 Brazil Brazilian Portuguese
18 bi.ua #44,666 Ukraine Ukrainian
19 wraithesports.com #46,860 Turkey Turkish
20 atm88.org #47,536

📈 Usage Statistics

Most of the sites that use Chatwoot:

Most of the sites using Chatwoot are from the United States, Brazil, and the United Kingdom.

  • United States 15.6%
  • Brazil 8.5%
  • United Kingdom 5.8%
  • Germany 5.6%
  • India 5.2%
  • Indonesia 3.8%
  • Russia 3.2%
  • Vietnam 3.1%
  • Australia 2.7%
  • Other 46.5%

Most Chatwoot users speak English, Portuguese, or Spanish.

  • English 55.7%
  • Portuguese 7.7%
  • Spanish 7.1%
  • German 4%
  • Russian 3.5%
  • Vietnamese 2.3%
  • French 1.8%
  • Chinese 1.6%
  • Turkish 1.6%
  • Other 14.7%

The Chatwoot software is especially popular on .com and .com.br top-level domains.

  • .com 42.5%
  • .com.br 5.3%
  • .net 2.7%
  • .de 2.7%
  • .co.uk 2.5%
  • .org 2.2%
  • .ru 1.8%
  • .vn 1.6%
  • .io 1.5%
  • Other 37.2%

The primary market segments for websites utilizing Chatwoot include online shopping, Internet services, and business.

  • Online Shopping 20.7%
  • Internet Services 19.7%
  • Business 13.5%
  • Marketing/Merchandising 9.6%
  • Education/Reference 5.3%
  • Travel 4.8%
  • Software/Hardware 4.8%
  • Fashion/Beauty 4.3%
  • Health 2.4%
  • Other 14.9%

🕵️ Similar Technologies

These are some of the best Chatwoot alternatives.

RankName
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
4
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
27
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
30
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year
31
Dynamics 365 Customer Service
Redmond, Washington, United States

A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.

$50+/user/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

Where is Chatwoot's headquarters?

Chatwoot is located in San Francisco, California, United States.

Does Chatwoot offer a free plan?

Yes, there is a free version with limited functionality.

How much does it cost?

Chatwoot is priced from $19 per agent per month (paid annually) for the Premium Support plan.

Is there a free trial available?

Yes, Chatwoot provides a 14-day free trial that allows users to test its full functionality at no cost.

Which country uses Chatwoot the most?

The majority of Chatwoot users are from the United States.

Who uses Chatwoot?

According to our data, Chatwoot is used on hundreds of sites, including such established ones as limelight.pk, radiopopular.pt, and unibz.it.

How does Chatwoot compare to its competitors?

Chatwoot is a moderately popular live chat software solution, ranking ahead of 75 other live chat software we track.

What are the alternatives to Chatwoot?

Alternatives and possible competitors to Chatwoot may include Tidio, Intercom, and Dynamics 365 Customer Service.

🗃️ About This Data