🆚 Chatwoot vs. Olark

📈 Olark is twice as popular as Chatwoot.
🌎 Olark is more popular in the United States, the United Kingdom, and Canada.
🌎 Chatwoot is more popular in Germany, Brazil, and India.

Statistics based on 3.6M+ analyzed websites. About this data

Chatwoot

Olark

Type

Live chat software

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Olark is a live chat application for websites that provides customer communication, analytics, and AI chatbot tools.

It includes real-time chat, automated messaging, searchable chat transcripts, customer satisfaction tracking, pre-chat forms, canned responses, and team management features such as chat routing and shared shortcuts.

Headquarters

San Francisco, California, United States

San Jose, California, United States

Website

chatwoot.com #52,715

olark.com #419,306

Pricing

Self-hosted Free version ✔️ Community Edition, open source
Premium Support $228/agent/year
Enterprise Edition $1,188/agent/year

Cloud Free version ✔️ Hacker (2 agents, 500 conversations per month)
Startups $228/agent/year
Business $468/agent/year
Enterprise $1,188/agent/year

Free version ❌Free 14-day trial

Per seat $29+/month

Popularity

Determined by the number of sites using each technology.

The Olark live chat software is 2.2 times more popular than Chatwoot.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Olark is more popular in the United States, the United Kingdom, and Canada, while Chatwoot is more popular in Germany, Brazil, and India.

United States

United Kingdom

Germany

Brazil

Canada

Australia

France

India

Italy

Switzerland

Awards

⭐ 4th most popular in Brazil in the Customer Support category.
⭐ 7th most popular in Brazil in the Live Chats category.

⭐ 9th most popular in the United States in the Live Chats category.
🔥 13rd most popular in Canada in the Live Chats category.
🔥 15th most popular in the United Kingdom in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Olark is more popular among sites focused on online shopping, business, and marketing and merchandising, while Chatwoot is more commonly used on Internet services and content server sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Education/Reference

Travel

Software/Hardware

Health

Fashion/Beauty

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#5,147

#9,996

#20,264

#21,072

#21,765

Name

Rank

#484

#556

#5,899

#6,933

#12,447