⚡ Live Chat Software in Canada

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Canada is a North American country with a population of over 40 million people.

According to our data, live chat software is used on 4.8% of websites from Canada.

Statistics based on 72K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Canada in 2026, based on market share.

The most popular is Tawk.to with a share of 15.8%, followed by Shopify Inbox with 12.7% and Zendesk Chat with 9.3%.

Tawk.to 15.8%
Shopify Inbox 12.7%
Zendesk Chat 9.3%
Tidio 8%
LiveChat 7.9%
Gorgias 6.2%
Intercom 5.5%
Zoho SalesIQ 3.5%
Crisp 2.7%
Boost 2.6%
Salesforce Chat 2.2%
Freshchat 2.2%
Olark 1.7%
HubSpot Chat 1.7%
Other 18.2%

🚀 Highlights

Here is a list of the top solutions that is more popular in Canada than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Shopify Inbox ^(-2)
4. Tidio ^(-1)
6. Gorgias ^(-2)
8. Zoho SalesIQ ^(-4)
9. Crisp ^(-1)
10. Boost ^(-7)
11. Salesforce Chat ^(-3)
12. Freshchat ^(-4)
13. Olark ^(-6)
14. HubSpot Chat ^(-1)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 89 live chat software solutions used on sites from Canada, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	15.8%
2	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	12.7%
3	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	9.3%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	8%
5	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.9%
6	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	6.2%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.5%
8	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.5%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.7%
10	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	2.6%
11	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.2%
12	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.2%
13	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	1.7%
14	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1.7%
15	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.5%
16	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.4%
17	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.4%
18	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.4%
19	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.1%
20	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1%
21	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1%
22	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1%
23	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.9%
24	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.9%
25	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.9%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 72,913 websites from Canada.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 89 were detected on websites from Canada.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.