Gorgias
Gorgias is a customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.
It centralizes customer conversations from email, live chat, social media, SMS, and voice channels, and provides helpdesk features such as shared inboxes, ticket assignment, macros, collision detection, internal notes, and customer history tracking.
The platform also includes AI agents and rule-based automation for support workflows, allows 
Shopify order editing and refund actions directly inside tickets, and integrates with platforms such as 
Magento, 
BigCommerce, 
Klaviyo, and 
Recharge.
According to our data, Gorgias is the 5th most popular customer support technology on the web.
It has 9.3% of the customer support market share and is present on 0.2% of all websites.
It appears on 0.9% of all websites in Australia, 0.6% in the United States, and 0.5% in Canada.
- 🏠 Website
💸 Pricing
Gorgias is a commercial product priced starting at $10 per month.
(50 tickets) $10+/month
(200 tickets) $50+/month
(2,000 tickets) $300+/month
(5,000 tickets) $750+/month
📊 Rankings and Market Share
- Customer Support
- Rank: 5
- Market share: 9.3%
- Live Chats
- Rank: 8
- Market share: 4.5%
🏆 Gorgias Awards
- 🥇 Most popular in Australia in the Live Chats category.
- 🥈 Second most popular in the United States in the Customer Support category.
- 🥈 Second most popular in the United States in the Live Chats category.
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥈 Second most popular in Canada in the Customer Support category.
- 🥈 Second most popular in New Zealand in the Customer Support category.
- 🥈 Second most popular in New Zealand in the Live Chats category.
- 🥈 Second most popular in Denmark in the Customer Support category.
- 🥉 Third most popular in Canada in the Live Chats category.
- 🥉 Third most popular in Denmark in the Live Chats category.
⚡ Sites Powered by Gorgias
We have data on 7,991 websites that use Gorgias customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Gorgias is decathlon.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #6,253 | United States | English | |
| 2 | #12,746 | English | ||
| 3 | #15,685 | United States | English | |
| 4 | #15,861 | Belgium | English | |
| 5 | #16,734 | United States | English | |
| 6 | #17,155 | United States | English | |
| 7 | #18,414 | United States | English | |
| 8 | #20,362 | English | ||
| 9 | #20,410 | United States | English | |
| 10 | #22,369 | United States | English | |
| 11 | #22,436 | France | French | |
| 12 | #22,726 | United Arab Emirates | English | |
| 13 | #23,487 | United States | English | |
| 14 | #23,634 | Canada | English | |
| 15 | #24,785 | United Kingdom | English | |
| 16 | #25,520 | Australia | English | |
| 17 | #25,675 | United States | English | |
| 18 | #26,224 | United States | English | |
| 19 | #26,765 | United States | English | |
| 20 | #27,373 | United Kingdom | English |
📈 Usage Statistics
Most of the sites that use Gorgias:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Gorgias are from the United States, the United Kingdom, and Australia.
- United States 55.4%
- United Kingdom 11.2%
- Australia 10.7%
- Canada 5.1%
- France 3.1%
- Germany 2.1%
- Netherlands 1.9%
- New Zealand 1.5%
- Denmark 1.2%
- Other 7.8%
Most Gorgias users speak English.
- English 91.3%
- French 2.6%
- German 1.8%
- Spanish 1.2%
- Dutch 0.9%
- Danish 0.7%
- Italian 0.4%
- Swedish 0.2%
- Finnish 0.2%
- Other 0.7%
Gorgias customer support technology is especially popular on .com and .com.au top-level domains.
- .com 74.9%
- .com.au 6%
- .co.uk 3.7%
- .co 2.2%
- .ca 1.7%
- .de 1.2%
- .co.nz 1.1%
- .fr 1%
- .nl 0.6%
- Other 7.6%
The primary market segments for websites utilizing Gorgias include online shopping, fashion and beauty, and marketing and merchandising.
- Online Shopping 48.5%
- Fashion/Beauty 19.9%
- Marketing/Merchandising 10.8%
- Business 4.9%
- Sports 2.4%
- Health 2.1%
- Blogs/Wiki 1.3%
- Internet Services 0.9%
- Recreation/Hobbies 0.9%
- Other 8.3%
🕵️ Similar Technologies
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💬 Frequently Asked Questions
Where is Gorgias from?
Gorgias is from San Francisco, California, United States.
Does Gorgias offer a free plan?
No, Gorgias is a paid solution.
How much does Gorgias cost?
Gorgias is priced from $10 per month for the Starter plan.
Which country uses Gorgias the most?
The majority of Gorgias users are from the United States.
Who uses Gorgias?
According to our data, Gorgias is used on thousands of sites, including such established ones as decathlon.com,
dollarshaveclub.com, and
reebok.com.
How does Gorgias compare to its competitors?
Gorgias is a very popular customer support technology, second only to 4 other customer support technologies we track.
What are the alternatives to Gorgias?
Alternatives and possible competitors to Gorgias may include 
Re:amaze, 
Gladly, and 
Help Scout.
👉 See Also
- ✨ Related technologies
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.