🆚 Gorgias vs. Shopify Inbox
- 📈 Shopify Inbox is slightly more popular than Gorgias.
- 🌍 Shopify Inbox is more popular in the United Kingdom, Canada, and Germany.
- 🌎 Gorgias is more popular in the United States, Australia, and France.
Gorgias
Shopify InboxType
About
Gorgias is a customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.
It centralizes customer conversations from email, live chat, social media, SMS, and voice channels, and provides helpdesk features such as shared inboxes, ticket assignment, macros, collision detection, internal notes, and customer history tracking.
Shopify Inbox is a free customer messaging and live chat application for 
Shopify stores that enables direct conversations with shoppers.
It supports real-time customer chat, AI-generated suggested replies, automated greetings and FAQ answers, product recommendations, information about discounts, and mobile inbox management.
Headquarters
Pricing
(50 tickets) $10+/month
(200 tickets) $50+/month
(2,000 tickets) $300+/month
(5,000 tickets) $750+/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in Australia in the Live Chats category.
- 🥈 Second most popular in the United States in the Customer Support category.
- 🥈 Second most popular in the United States in the Live Chats category.
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥈 Second most popular in Canada in the Customer Support category.
- 🥇 Most popular in Hong Kong in the Live Chats category.
- 🥈 Second most popular in Canada in the Live Chats category.
- 🥉 Third most popular in New Zealand in the Live Chats category.
- 🥉 Third most popular in Pakistan in the Live Chats category.
- 🥉 Third most popular in Ireland in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,814,624 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.