🆚 Gorgias vs. Shopify Inbox
Statistics for Shopify Inbox are still being collected and do not yet reflect its full market share.
Shopify InboxType
Customer support technology
Live chat software
About
Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.
Shopify Inbox is a free customer messaging and live chat application for 
Shopify stores that enables direct conversations with shoppers.
It supports real-time customer chat, AI-generated suggested replies, automated greetings and FAQ answers, product recommendations, information about discounts, and mobile inbox management.
Headquarters
San Francisco, California, United States
Ottawa, Ontario, Canada
Pricing
Free version ❌
Starter
(50 tickets)$10+/month
(50 tickets)$10+/month
Basic
(200 tickets)$50+/month
(200 tickets)$50+/month
Pro
(2,000 tickets)$300+/month
(2,000 tickets)$300+/month
Advanced
(5,000 tickets)$750+/month
(5,000 tickets)$750+/month
Free ✔️
Categories
Popularity
Determined by the number of sites using each technology.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
United States
Australia
United Kingdom
Canada
France
Germany
Netherlands
New Zealand
Denmark
Italy
Awards
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥉 Third most popular in Australia in the Live Chats category.
- 🥉 Third most popular in New Zealand in the Customer Support category.
- ⭐ 4th most popular in the United Kingdom in the Customer Support category.
- ⭐ 4th most popular in Canada in the Customer Support category.
- ⬆️ 26th most popular in Canada in the Live Chats category.
- ⬆️ 36th most popular in the United Kingdom in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Online Shopping
Fashion/Beauty
Marketing/Merchandising
Business
Sports
Health
Blogs/Wiki
Alcohol
Entertainment
Internet Services
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
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Chatwoot
Gladly
Tawk.to
Channel Talk
Drift🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,512,920 websites. However, data for Shopify Inbox is still being collected and reflects a smaller subset of sites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.