🆚 Drift vs. Shopify Inbox

📈 Shopify Inbox is much more popular than Drift.
🌎 Shopify Inbox is more popular in the United States, the United Kingdom, and Australia.
🌍 Drift is more popular in Estonia and Malta.

Statistics based on 3.6M+ analyzed websites. About this data

Drift

Shopify Inbox

Type

Live chat software

About

Drift is a conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

It enables website visitors to engage in natural language conversations, book meetings, view analytics, and get instantly qualified leads automatically routed to sales tools such as Salesloft.

Shopify Inbox is a free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers.

It supports real-time customer chat, AI-generated suggested replies, automated greetings and FAQ answers, product recommendations, information about discounts, and mobile inbox management.

Headquarters

Atlanta, Gerogia, United States

Ottawa, Ontario, Canada

Website

salesloft.com #20,583

shopify.com/inbox #51

Pricing

Free version ❌

$900+/user/year

Free ✔️

Popularity

Determined by the number of sites using each technology.

The Shopify Inbox live chat software is 7 times more popular than Drift.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Shopify Inbox is more popular in the United States, the United Kingdom, and Australia, while Drift is more popular in Estonia and Malta.

United States

United Kingdom

Australia

Canada

India

Germany

France

Italy

Japan

Netherlands

Awards

⭐ 9th most popular in Australia in the Lead Generation category.
⭐ 10th most popular in the United States in the Lead Generation category.
🔥 14th most popular in the United States in the Live Chats category.
🔥 18th most popular in Australia in the Live Chats category.
⬆️ 22nd most popular in the United Kingdom in the Live Chats category.

🥇 Most popular in New Zealand in the Live Chats category.
🥈 Second most popular in Canada in the Live Chats category.
🥈 Second most popular in South Africa in the Live Chats category.
🥈 Second most popular in Hong Kong in the Live Chats category.
🥉 Third most popular in Japan in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Shopify Inbox is more popular among sites focused on online shopping, fashion and beauty, and marketing and merchandising, while Drift is more commonly used on business, software and hardware, and Internet services sites.

Online Shopping

Business

Fashion/Beauty

Marketing/Merchandising

Software/Hardware

Internet Services

Sports

Education/Reference

Health

Blogs/Wiki

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#117

#1,359

#1,574

#1,783

#2,131

Name

Rank

#26,799

#34,299

#35,255

#37,275

#45,528