⚡ Live Chat Software in Hong Kong

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our data, live chat software is used on 3.9% of websites from Hong Kong.

Statistics based on 18K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Hong Kong in 2026, based on market share.

The most popular is Shopify Inbox with a share of 18.8%, followed by Meiqia with 8.2% and Chaty with 7.8%.

Shopify Inbox 18.8%
Meiqia 8.2%
Chaty 7.8%
Tawk.to 7.8%
Zendesk Chat 7.3%
Tidio 6.9%
GetButton 6.1%
LiveChat 5.4%
Gorgias 3.4%
Intercom 3%
Crisp 3%
Chatty 2.3%
Boost 2%
Respond.io 1.7%
Other 16.5%

🚀 Highlights

Here is a list of the top solutions that is more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Shopify Inbox ^(-6)
2. Meiqia ^(-35)
3. Chaty ^(-6)
7. GetButton ^(-9)
12. Chatty ^(-27)
13. Boost ^(-5)
14. Respond.io ^(-48)
17. Re:amaze ^(-12)
18. Help Scout ^(-2)
20. LivePerson ^(-8)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 64 live chat software solutions used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	18.8%
2	Meiqia Beijing, China A Chinese customer service platform that uses artificial intelligence to provide live chat, chatbots, and voice agents for managing customer interactions. Free1,888 CNY+/seat/year	8.2%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	7.8%
4	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	7.8%
5	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	7.3%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.9%
7	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	6.1%
8	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	5.4%
9	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	3.4%
10	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3%
11	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3%
12	Chatty Hanoi, Vietnam A live chat and AI sales agent built for Shopify stores that enables real-time customer support and automated product guidance through a customizable chat widget. Free$19.99+/month	2.3%
13	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	2%
14	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	1.7%
15	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	1.4%
16	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	1.4%
17	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	1.1%
18	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1%
19	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1%
20	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	0.8%
21	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.8%
22	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.8%
23	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.8%
24	7moor Beijing, China A Chinese cloud-based call center and customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $35+/month	0.8%
25	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.8%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 18,376 websites from Hong Kong.
We currently track the presence of 131 live chat software solutions across the web.
Of these, 64 were detected on websites from Hong Kong.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.