⚡ Live Chat Software in Malaysia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Malaysia is a Southeast Asian country with a population of over 34 million people.

According to our data, live chat software is used on 6% of websites from Malaysia.

Statistics based on 9K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Malaysia in 2026, based on market share.

The most popular is Tawk.to with a share of 23.3%, followed by Chaty with 15.4% and Zendesk Chat with 9.2%.

Tawk.to 23.3%
Chaty 15.4%
Zendesk Chat 9.2%
GetButton 9%
Tidio 6.5%
LiveChat 6.4%
Freshchat 3.9%
Intercom 3%
Respond.io 2.7%
Crisp 2.3%
Salesforce Chat 1.7%
Boost 1.7%
Zoho SalesIQ 1.5%
JivoChat 1.3%
Other 12.1%

🚀 Highlights

Here is a list of the top solutions that is more popular in Malaysia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Chaty ^(-6)
4. GetButton ^(-8)
7. Freshchat ^(-7)
9. Respond.io ^(-52)
11. Salesforce Chat ^(-2)
12. Boost ^(-4)
15. Collect.chat ^(-21)
17. Pure Chat ^(-5)
19. Genesys Cloud CX ^(-6)
20. Chatra ^(-8)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 51 live chat software solutions used on sites from Malaysia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	23.3%
2	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	15.4%
3	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	9.2%
4	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Messenger and allows them to initiate a conversation. $4.99+/month	9%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.5%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	6.4%
7	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3.9%
8	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3%
9	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	2.7%
10	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.3%
11	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.7%
12	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.7%
13	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.5%
14	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.3%
15	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	1.2%
16	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	1.2%
17	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.2%
18	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1%
19	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.8%
20	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.8%
21	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	0.8%
22	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.8%
23	Yellow.ai San Mateo, California, United States A full-stack service automation platform powered by generative AI that enables enterprises to build and deploy chatbots and voice bots for various functions, including customer support, sales, and HR. Free$$$	0.8%
24	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	0.7%
25	ChatBot Wrocław, Poland An AI platform that allows you to build and deploy conversational chatbots without any coding skills. $65+/month	0.7%

👉 See Also

🌎 Live Chats in other countries
- China
- Korea
- Taiwan

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 9,924 websites from Malaysia.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 51 were detected on websites from Malaysia.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.