⚡ Live Chat Software in Malaysia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Malaysia is a Southeast Asian country with a population of over 34 million people.

According to our data, live chat software is used on 6.2% of websites from Malaysia.

Statistics based on 12K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Malaysia in 2026, based on market share.

The most popular is Tawk.to with a share of 20%, followed by Chaty with 15.9% and GetButton with 7.4%.

Tawk.to 20%
Chaty 15.9%
GetButton 7.4%
Zendesk Chat 7.4%
LiveChat 6.8%
Tidio 6.2%
Shopify Inbox 5.2%
Freshchat 3.6%
Respond.io 3.3%
Crisp 2.5%
Boost 2.4%
Intercom 2.4%
Gorgias 1.3%
Zoho SalesIQ 1.3%
Other 14.3%

🚀 Highlights

Here is a list of the top solutions that is more popular in Malaysia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Chaty ^(-7)
3. GetButton ^(-13)
8. Freshchat ^(-9)
9. Respond.io ^(-53)
11. Boost ^(-7)
16. Pure Chat ^(-10)
18. WP Social Ninja ^(-18)
19. My Live Chat ^(-14)
22. Yellow.ai ^(-64)
23. Chatty ^(-16)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 62 live chat software solutions used on sites from Malaysia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	20%
2	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	15.9%
3	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	7.4%
4	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	7.4%
5	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	6.8%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.2%
7	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	5.2%
8	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3.6%
9	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	3.3%
10	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.5%
11	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	2.4%
12	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.4%
13	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.3%
14	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.3%
15	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	1.2%
16	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.1%
17	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	1.1%
18	WP Social Ninja Newark, Delaware, United States A WordPress social proof plugin that allows users to embed social media feeds, business reviews, and chat widgets into a website. Free$62/year	0.9%
19	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.9%
20	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.9%
⏳	Wati Kuala Lumpur, Malaysia An AI-powered customer engagement platform built on the WhatsApp Business API for marketing, sales, and support teams. $69+/month	0.9%
22	Yellow.ai San Mateo, California, United States A full-stack service automation platform powered by generative AI that enables enterprises to build and deploy chatbots and voice bots for various functions, including customer support, sales, and HR. Free$$$	0.8%
23	Chatty Hanoi, Vietnam A live chat and AI sales agent built for Shopify stores that enables real-time customer support and automated product guidance through a customizable chat widget. Free$19.99+/month	0.8%
24	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	0.8%
25	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.7%

👉 See Also

🌎 Live Chats in other countries
- China
- Korea
- Taiwan

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 12,090 websites from Malaysia.
We currently track the presence of 131 live chat software solutions across the web.
Of these, 62 were detected on websites from Malaysia.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.