⚡ Live Chat Software in Taiwan

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Taiwan is an East Asian island country with a population of around 23.6 million people.

According to our data, live chat software is used on 2.8% of websites from Taiwan.

Statistics based on 13K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Taiwan in 2026, based on market share.

The most popular is GetButton with an impressive share of 32.1%, followed by Tawk.to with 17.7% and Chaty with 15.9%.

GetButton 32.1%
Tawk.to 17.7%
Chaty 15.9%
Zendesk Chat 8%
Shopify Inbox 4.4%
LiveChat 3.3%
Intercom 2.3%
Crisp 1.8%
Chatbase 1.8%
Tidio 1.5%
Smartsupp 1.5%
HubSpot Chat 1.3%
Salesforce Enhanced Chat 0.8%
Boost 0.8%
Other 6.7%

🚀 Highlights

Here is a list of the top solutions that is more popular in Taiwan than worldwide.
Differences between global and country rankings are shown in parentheses.

1. GetButton ^(-12)
3. Chaty ^(-6)
8. Crisp ^(-2)
9. Chatbase ^(-13)
12. HubSpot Chat ^(-3)
13. Salesforce Enhanced Chat ^(-8)
14. Boost ^(-3)
15. Chatway ^(-35)
16. Infobip ^(-75)
17. Chatra ^(-11)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 38 live chat software solutions used on sites from Taiwan, ranked by their market share.

Rank	Name	Market share
1	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	32.1%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	17.7%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	15.9%
4	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	8%
5	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	4.4%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.3%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.3%
8	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.8%
9	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.8%
10	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	1.5%
11	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	1.5%
12	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1.3%
13	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	0.8%
14	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.8%
15	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	0.5%
16	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.5%
17	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.5%
18	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.5%
19	Chatty Hanoi, Vietnam A live chat and AI sales agent built for Shopify stores that enables real-time customer support and automated product guidance through a customizable chat widget. Free$19.99+/month	0.5%
20	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.5%
21	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	0.5%
22	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.5%
23	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.5%
24	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	0.3%
25	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 CNY+/seat/year	0.3%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 13,861 websites from Taiwan.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 38 were detected on websites from Taiwan.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.