⚡ Live Chat Software

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

These systems typically provide live messaging, visitor tracking, chatbots with automated responses, user tagging and segmentation, chat history and analytics, and support for mobile and desktop clients.

Some of them also feature multi-channel capabilities that integrate live website chat with other communication channels like email, SMS, and social media such as Messenger and WhatsApp in one inbox.

According to our data, live chat software is used on 4.3% of all websites.
94.4% of these sites use only one live chat software solution, 4.9% use two, and 0.8% use three or more of them.

Statistics based on 3.5M+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the leading live chat software in 2026, based on market share.

The most popular is Tawk.to with a share of 16.1%, followed by Zendesk Chat with 10% and LiveChat with 7%.

Tawk.to 16.1%
Zendesk Chat 10%
LiveChat 7%
Shopify Inbox 6.9%
Tidio 5.2%
JivoChat 5.2%
Intercom 5%
Gorgias 4.2%
Chaty 3.5%
Crisp 3%
Smartsupp 3%
Zoho SalesIQ 2.4%
GetButton 1.9%
Salesforce Chat 1.9%
Other 24.7%

You can also drill down by country:

🚀 Country Highlights

Here is a list of solutions that is especially popular in certain countries.
Differences between global and country rankings are shown in parentheses.

Zendesk Chat is #1 in Australia ^(-1)
LiveChat is #1 in Indonesia ^(-2)
JivoChat is #1 in Russia ^(-5)
Chaty is #1 in Thailand ^(-8)
Crisp is #1 in France ^(-9)
Smartsupp is #1 in the Czech Republic ^(-10)
Channel Talk is #1 in Korea ^(-19)
Shopify Inbox is #2 in Canada ^(-2)
Tidio is #4 in Italy ^(-1)
Intercom is #4 in the United States ^(-3)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 110 live chat software solutions we track, ranked by their market share.

Available filters: Chatbots Voice

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	16.1%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	10%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7%
4	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	6.9%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.2%
6	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	5.2%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5%
8	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	4.2%
9	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	3.5%
10	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3%
11	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	3%
12	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.4%
13	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	1.9%
14	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.9%
15	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1.7%
16	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.6%
17	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.5%
18	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.2%
19	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	1.2%
20	Channel Talk Seoul, Korea An all-in-one AI messenger tool designed to redefine customer service by providing a VIP concierge experience. Free$36+/month	1.1%
21	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1%
22	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1%
23	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1%
24	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1%
25	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.8%

👉 See Also

✨ Related technologies
- Messenger, WhatsApp
⚡Customer support

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,532,692 websites.
We currently track the presence of 110 live chat software solutions across the web.
Statistics were last calculated on June 29, 2026.
For more details, see our methodology and disclaimer.