⚡ AI Chatbot Software for Websites

AI chatbot software for websites enables automated, real-time conversations with visitors using artificial intelligence and natural language processing.

These solutions typically handle common customer inquiries, lead qualification, and support requests, while integrating with live chat, CRM systems, analytics, and human handoff workflows to improve response speed and customer engagement.

Statistics based on 3.5M+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the leading AI chatbot software in 2026, based on market share.

The most popular is Tidio with a share of 5.6%, followed by Intercom with 5.4% and Crisp with 3.2%.

Tidio 5.6%
Intercom 5.4%
Crisp 3.2%
Smartsupp 3.2%
Zoho SalesIQ 2.5%
HubSpot Chat 1.8%
Freshchat 1.7%
Olark 1.4%
Drift 1.1%
Chatbase 1.1%
Meiqia 0.8%
LivePerson 0.8%
Sunshine Conversations 0.6%
Chatwoot 0.6%
Collect.chat 0.4%

🚀 Country Highlights

Here is a list of solutions that is especially popular in certain countries.
Differences between global and country rankings are shown in parentheses.

Crisp is #1 in France ^(-8)
Smartsupp is #1 in the Czech Republic ^(-9)
Meiqia is #1 in China ^(-24)
Leadoo is #1 in Finland ^(-43)
Oct8ne is #3 in Spain ^(-38)
Intercom is #4 in the United States ^(-2)
Talk-me is #5 in Russia ^(-37)
Collect.chat is #6 in India ^(-30)

✨ Best AI Chatbot Software for Websites

Below is a more detailed list of the top 25 of the 54 AI chatbot software solutions we track, ranked by their market share.

Available filters: Chatbots Voice

Rank	Name	Market share
1	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.6%
2	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.4%
3	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.2%
4	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	3.2%
5	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.5%
6	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1.8%
7	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.7%
8	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	1.4%
9	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.1%
10	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.1%
11	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	0.8%
12	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	0.8%
13	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	0.6%
14	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.6%
15	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	0.4%
16	Qualified San Francisco, California, United States A conversational marketing platform designed to help B2B companies connect with qualified buyers in real time and engage with them instantly. $3,500+/month	0.4%
17	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.4%
18	Oct8ne Barcelona, Spain An AI-powered visual customer service tool that integrates with Shopify, PrestaShop, Magento, WooCommerce, VTEX, and other e-commerce platforms. $$$	0.4%
19	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. 53 RUB+/month	0.4%
20	Leadoo Helsinki, Finland A conversion platform that uses interactive on-site engagement tools, AI-enhanced chatbots, smart forms, visual bots, and analytics to help businesses turn passive website traffic into qualified leads. Free€699+/month	0.3%
21	Brevo Conversations Paris, France Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	0.3%
22	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.3%
23	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$89+/month	0.3%
24	iAdvize Nantes, France A conversational conversion platform that provides AI-powered shopping assistants for e-commerce. $290+/month	0.2%
25	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.2%

👉 See Also

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,511,995 websites.
We currently track the presence of 109 live chat software solutions across the web.
Statistics were last calculated on May 14, 2026.
For more details, see our methodology and disclaimer.