Intercom
Intercom, San Francisco, California, United StatesIntercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.
It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.
According to our data, Intercom is the 5th most popular live chat software on the web.
It has 5.3% of the live chat market share and is detected on 0.2% of all websites.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Intercom is a commercial product priced starting at $39 per month with a free 14-day trial.
📊 Rankings and Market Share
- Live Chats
- Rank: 5
- Market share: 5.3%
- Customer Support
- Rank: 3
- Market share: 10.5%
- Digital Adoption
- Rank: 1
- Market share: 62.6%
🏆 Intercom Awards
- 🥇 Most popular in the United States in the Digital Adoption category.
- 🥇 Most popular in the United Kingdom in the Digital Adoption category.
- 🥇 Most popular in Australia in the Digital Adoption category.
- 🥇 Most popular in Canada in the Digital Adoption category.
- 🥇 Most popular in Germany in the Digital Adoption category.
- 🥇 Most popular in France in the Digital Adoption category.
- 🥇 Most popular in the Netherlands in the Digital Adoption category.
- 🥇 Most popular in Sweden in the Digital Adoption category.
- 🥇 Most popular in Brazil in the Digital Adoption category.
- 🥇 Most popular in Spain in the Digital Adoption category.
⚡ Sites Using Intercom
We have data on 8,784 websites that use the Intercom live chat software. Here is a list of some of the top ranked ones.
The highest rated site using Intercom is 
trello.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | trello.com |
#145 | Australia | English |
| 2 |  atlassian.com |
#165 | United States | English |
| 3 |  bitbucket.org |
#363 | Australia | English |
| 4 | semrush.com | #378 | United States | English |
| 5 | #1,053 | United Kingdom | British English | |
| 6 | intercom.com |
#1,271 | United States | American English |
| 7 | #1,454 | English | ||
| 8 |  clover.com |
#1,626 | United States | English |
| 9 | #1,676 | United States | English | |
| 10 |  larksuite.com |
#1,982 | China | English |
| 11 | #2,053 | Indonesia | American English | |
| 12 | #2,146 | American English | ||
| 13 | #2,596 | Romania | Romanian | |
| 14 |  redhat.com |
#2,653 | United States | English |
| 15 | #2,861 | United States | American English | |
| 16 | #2,930 | English | ||
| 17 | #3,556 | United States | American English | |
| 18 | #3,811 | English | ||
| 19 | #4,121 | American English | ||
| 20 | #4,283 | English |
📈 Usage Statistics
Most of the sites that use Intercom:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Intercom are from the United States and the United Kingdom.
- United States 40.7%
- United Kingdom 9.7%
- Australia 3.9%
- Canada 3.8%
- Germany 3.7%
- France 3.5%
- Netherlands 3.5%
- Sweden 1.6%
- Brazil 1.5%
- Other 28.1%
Most Intercom users speak English.
- English 84.4%
- Spanish 2.1%
- German 2%
- French 1.8%
- Dutch 1.3%
- Portuguese 1.2%
- Swedish 0.7%
- Hebrew 0.5%
- Danish 0.5%
- Other 5.5%
The Intercom live chat software is especially popular on .com and .io top-level domains.
- .com 59.9%
- .io 6.5%
- .co 3%
- .org 2.6%
- .co.uk 1.8%
- .com.au 1.4%
- .net 1.3%
- .de 1.1%
- .app 1.1%
- Other 21.3%
The primary market segments for websites utilizing Intercom include business, Internet services, and marketing and merchandising.
- Business 28.2%
- Internet Services 13.7%
- Marketing/Merchandising 12.6%
- Software/Hardware 7.8%
- Online Shopping 6.8%
- Education/Reference 4.1%
- Finance/Banking 3.7%
- Health 3%
- Travel 2.2%
- Other 17.9%
🕵️ Similar Technologies
These are some of the best Intercom alternatives.
🆚 Compare Alternatives
Compare Intercom to…
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💬 Frequently Asked Questions
What is the company behind Intercom?
Intercom is owned by Intercom, Inc., headquartered in San Francisco, California, United States.
Can I use Intercom for free?
No, Intercom is a paid solution.
What is the price of Intercom?
Intercom is priced from $39 per month for the Essential plan.
Is there a free trial available?
Yes, Intercom provides a 14-day free trial that allows users to test its full functionality at no cost.
Which country uses Intercom the most?
The majority of Intercom users are from the United States.
Who uses Intercom?
According to our data, Intercom is used on thousands of sites, including such established ones as trello.com, atlassian.com, and bitbucket.org.
Is Intercom used on government websites?
In total, we found Intercom on 2 government sites in the United States.
Do academic institutions use Intercom?
Yes. Overall, we know of 5 academic websites in the United States that use Intercom.
How does Intercom stack up against its competitors?
Intercom is a very popular live chat software solution, second only to 4 other live chat software we track.
What are the alternatives to Intercom?
Alternatives and possible competitors to Intercom may include 
Dynamics 365 Customer Service, 
Tidio, and 
Chatwoot.
👉 See Also
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,718,585 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.