⚡ Digital Adoption in Australia

Digital adoption is the process of enabling people to fully understand and use digital tools, websites, or apps in their daily tasks.

Australia is an Oceanian country with a population of over 27 million people.

According to our data, digital adoption platforms are used on 0.4% of websites from Australia.

Statistics based on 74K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top digital adoption platforms in Australia in 2026, based on market share.

The most popular is Intercom, which dominates the market with an overwhelming 64.1% share.
It is followed by Elevio with 16.5% and Gainsight with 14.7%.

🚀 Highlights

Here is a list of the top platforms that are more popular in Australia than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Digital Adoption Platforms

Below is a more detailed list of 12 digital adoption platforms used on sites from Australia, ranked by their market share.

RankNameMarket share
1
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
2
Elevio
Melbourne, Victoria, Australia

A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams.

$125+/month
3
Gainsight
San Francisco, California, United States

A customer success platform that analyzes churn, improves retention, and measures the value of customer success initiatives.

$10,000+/year
4
Appcues
Boston, Massachusetts, United States

A no-code product adoption platform that can help you create the best possible onboarding process for your new users.

$250+/month
5
Shepherd
Middleburg, Virginia, United States

An open-source, fully featured, digital adoption platform and user on-boarding service.

FreeOpen source$50+
6
Pendo
Raleigh, North Carolina, United States

A product experience and digital adoption platform that collects data, analyzes user behavior, delivers in-app guidance, and gathers feedback.

Free$8,000+/year
7
WalkMe
Walldorf, Baden-Württemberg, Germany

A cloud-based digital adoption platform that overlays any application, identifies where workflows break and provides personalized guidance and automation to help users get the job done.

$10,000+/year
8
Intro.js
Dublin, Ireland

A lightweight JavaScript library for creating step-by-step and powerful customer onboarding tours.

FreeOpen source$9.99+
9
UserGuiding
Istanbul, Turkey

A product adoption platform that combines adoption, feedback, and self-service capabilities for better in-app experiences.

$99+/month
10
Userpilot
Austin, Texas, United States

A product growth platform that drives user activation, feature adoption, and expansion revenue.

$249+/month
11
Usetiful
Tallinn, Estonia

A digital adoption solution that helps companies onboard new users and employees through product features with interactive walkthroughs, tooltips, and checklists.

Free€39+/month
12
Userflow
San Francisco, California, United States

A nocode user onboarding platform that enables rapid deployment of onboarding flows and in-app guides without the need for developers.

$300+/month

👉 See Also

🗃️ About This Data