⚡ Live Chat Software in the United States

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The United States of America (USA) is a North American country with a population of over 341 million people.

According to our data, live chat software is used on 4.5% of websites from the United States.

Statistics based on 614K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in the United States in 2026, based on market share.

The most popular is Tawk.to with a share of 13.7%, followed by Zendesk Chat with 10.4% and LiveChat with 10.1%.

Tawk.to 13.7%
Zendesk Chat 10.4%
LiveChat 10.1%
Intercom 6.5%
Tidio 6.5%
Shopify Inbox 4.8%
Gorgias 4.6%
Zoho SalesIQ 3.7%
Olark 2.9%
Salesforce Chat 2.9%
HubSpot Chat 2.6%
Crisp 2.4%
Pure Chat 2.1%
Drift 2.1%
Other 24.8%

🚀 Highlights

Here is a list of the top solutions that is more popular in the United States than worldwide.
Differences between global and country rankings are shown in parentheses.

4. Intercom ^(-3)
7. Gorgias ^(-1)
8. Zoho SalesIQ ^(-4)
9. Olark ^(-10)
10. Salesforce Chat ^(-4)
11. HubSpot Chat ^(-4)
13. Pure Chat ^(-11)
14. Drift ^(-9)
15. Help Scout ^(-3)
17. Salesforce Enhanced Chat ^(-4)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 104 live chat software solutions used on sites from the United States, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	13.7%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	10.4%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	10.1%
4	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	6.5%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.5%
6	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	4.8%
7	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	4.6%
8	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.7%
9	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	2.9%
10	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.9%
11	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.6%
12	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.4%
13	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	2.1%
14	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	2.1%
15	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.8%
16	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.7%
17	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.6%
18	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.4%
19	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	1.4%
20	Provide Support New York, United States A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems. $24+/month	1.3%
21	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.3%
22	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	1.3%
23	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.2%
24	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	1.1%
25	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1.1%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 614,767 websites from the United States.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 104 were detected on websites from the United States.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.