Live Chat Software Ranked #51–#75 in the United States by Market Share (2026)

📈 Live Chat Software Ranked #51–#75 in the United States

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The United States of America (USA) is a North American country with a population of over 341 million people.

Statistics based on 679K+ analyzed websites. About this data

The following list shows the live chat software ranked from 51st to 75th out of 122 used on websites in the United States.

Rank	Name	Market share
51	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	0.3%
52	ChatBot Wrocław, Poland An AI platform that allows you to build and deploy conversational chatbots without any coding skills. $65+/month	0.3%
53	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.3%
54	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.3%
55	Ocelot Seattle, Washington, United States An AI-powered chatbot and live assistant platform specifically designed for government and educational institutions. $15,000+/year	0.3%
56	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.2%
57	Talkdesk Palo Alto, California, United States A CCaaS platform that unites human and AI agents to handle customer requests, automate tasks, and escalate complex issues to human support. $25+/user/month	0.2%
58	OpenWidget Wrocław, Poland Allows users to embed Google Reviews, WhatsApp chat, Messenger chat, visitor counter, contact form and other widgets that can help improve customer engagement. Free	0.2%
59	TeamDynamix Columbus, Ohio, United States A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions. $$$	0.2%
60	Microsoft Copilot Studio Redmond, Washington, United States A low-code platform for building, customizing, and managing generative AI assistants called copilots. $30+/user/month	0.2%
61	Amazon Connect Customer Seattle, Washington, United States A cloud-based Contact Center as a Service platform that provides omnichannel customer engagement and AI-powered agentic capabilities. $0.010+/message	0.2%
62	Chatlio Seattle, Washington, United States A live chat solution that allows to talk with customers directly from Slack. $29+/month	0.2%
63	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.2%
64	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	0.1%
65	8x8 Campbell, California, United States An AI-powered contact center platform that combines omnichannel customer service and unified communications. $$$	0.1%
66	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.1%
67	Instabot New York, United States A conversational AI platform that allows users to build chatbots capable of understanding audience needs, curating information, answering questions, capturing leads, and booking meetings instantly. $70+/month	0.1%
68	Dialpad San Ramon, California, United States Agentic AI-powered contact center software that combines customer service, outbound sales, and unified communications in a single platform. $15+/user/month	0.1%
69	Brevo Conversations Paris, France Brevo Conversations Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	0.1%
70	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	0.1%
71	Smith.ai Los Altos, California, United States A 24/7 virtual receptionist service that handles calls, chats, text messages, and social media interactions. Free$150+/month	0.1%
⏳	EliseAI New York, United States An AI-powered conversational CRM platform focused on managing multifamily leasing, resident communications, and patient relations for the real estate and healthcare industries. $$$	0.1%
73	ElevenLabs New York, United States An AI audio platform specializing in natural-sounding speech synthesis, text-to-speech, speech-to-text, voice generation, conversational AI, and automated dubbing. Free$5+/month	0.1%
74	Talkative Newport, United Kingdom A customer engagement platform with live chat, AI chatbots, live video calls, and social messaging. $70+/month	0.1%
75	IvyQuantum Raleigh, North Carolina, United States An all-in-one platform to build and launch conversational chatbots. $$$	0.1%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 679,287 websites from the United States.
We currently track the presence of 131 live chat software solutions across the web.
Of these, 122 were detected on websites from the United States.
Statistics were last calculated on November 9, 2026.
For more details, see our methodology and disclaimer.