⚡ Live Chat Software in Brazil

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Brazil is a South American country with a population of around 217 million people.

According to our data, live chat software is used on 3.6% of websites from Brazil.

Statistics based on 66K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Brazil in 2026, based on market share.

The most popular is JivoChat with a share of 22%, followed by Tawk.to with 21% and Zendesk Chat with 17.1%.

JivoChat 22%
Tawk.to 21%
Zendesk Chat 17.1%
GetButton 9.4%
Chaty 6.8%
Intercom 2.8%
Chatwoot 2.3%
HubSpot Chat 2%
Tidio 1.9%
Crisp 1.8%
Zoho SalesIQ 1.6%
Salesforce Chat 1.5%
Freshchat 1.5%
Salesforce Enhanced Chat 1.3%
Other 7%

🚀 Highlights

Here is a list of the top solutions that is more popular in Brazil than worldwide.
Differences between global and country rankings are shown in parentheses.

1. JivoChat ^(-3)
4. GetButton ^(-8)
5. Chaty ^(-3)
7. Chatwoot ^(-28)
8. HubSpot Chat ^(-7)
12. Salesforce Chat ^(-1)
13. Freshchat ^(-1)
14. Salesforce Enhanced Chat ^(-7)
16. Dialogflow ^(-44)
17. Chatbase ^(-6)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 62 live chat software solutions used on sites from Brazil, ranked by their market share.

Rank	Name	Market share
1	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	22%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	21%
3	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	17.1%
4	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Messenger and allows them to initiate a conversation. $4.99+/month	9.4%
5	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	6.8%
6	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.8%
7	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	2.3%
8	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2%
9	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	1.9%
10	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.8%
11	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.6%
12	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.5%
13	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.5%
14	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.3%
15	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	1.1%
16	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	1.1%
17	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	0.9%
18	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.7%
19	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.7%
20	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.6%
21	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	0.6%
22	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	0.6%
23	Rocket.Chat Wilmington, Delaware, United States An open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients. FreeOpen source$$$	0.4%
24	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.4%
25	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.3%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 66,421 websites from Brazil.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 62 were detected on websites from Brazil.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.