⚡ Live Chat Software in Colombia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Colombia is a South American country with a population of over 52 million people.

According to our data, live chat software is used on 8.5% of websites from Colombia.

Statistics based on 8K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Colombia in 2026, based on market share.

The most popular is Tawk.to with a share of 23%, followed by Chaty with 9.6% and Zendesk Chat with 9%.

Tawk.to 23%
Chaty 9.6%
Zendesk Chat 9%
LiveChat 7.1%
GetButton 6%
Tidio 5.7%
SnapEngage 4.9%
Zoho SalesIQ 3.9%
JivoChat 3.9%
Smartsupp 3.2%
Genesys Cloud CX 2.6%
Call Now Button 2.6%
Shopify Inbox 2.5%
Azure AI Bot Service 2.2%
Other 13.8%

🚀 Highlights

Here is a list of the top solutions that is more popular in Colombia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Chaty ^(-7)
5. GetButton ^(-11)
7. SnapEngage ^(-38)
8. Zoho SalesIQ ^(-4)
10. Smartsupp ^(-1)
11. Genesys Cloud CX ^(-13)
12. Call Now Button ^(-1)
14. Azure AI Bot Service ^(-32)
15. Oct8ne ^(-37)
17. WP Social Ninja ^(-19)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 56 live chat software solutions used on sites from Colombia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	23%
2	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	9.6%
3	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	9%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.1%
5	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	6%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.7%
7	SnapEngage Dallas, Texas, United States A live chat solution built for sales and support.	4.9%
8	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.9%
9	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	3.9%
10	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	3.2%
11	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.6%
12	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	2.6%
13	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	2.5%
14	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	2.2%
15	Oct8ne Barcelona, Spain An AI-powered visual customer service tool that integrates with Shopify, PrestaShop, Magento, WooCommerce, VTEX, and other e-commerce platforms. $$$	2%
16	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	1.9%
17	WP Social Ninja Newark, Delaware, United States A plugin for WordPress that allows you to embed social feeds (Instagram, Facebook), reviews (Google Reviews, WooCommerce Reviews), and chat widgets into your website. Free$44/year	1.3%
18	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	1.2%
19	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	1%
20	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	1%
21	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	1%
22	Microsoft Copilot Studio Redmond, Washington, United States A low-code platform for building, customizing, and managing generative AI assistants called copilots. $30+/user/month	1%
23	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	0.9%
24	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	0.9%
25	Five9 San Ramon, California, United States A contact center solution with digital engagement, analytics, workforce optimization, AI and automation. $119+/month	0.9%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 8,140 websites from Colombia.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 56 were detected on websites from Colombia.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.