⚡ Live Chat Software in Colombia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Colombia is a South American country with a population of over 52 million people.

According to our data, live chat software is used on 8.7% of websites from Colombia.

Statistics based on 6K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Colombia in 2026, based on market share.

The most popular is Tawk.to with a share of 23.7%, followed by Zendesk Chat with 11.1% and Chaty with 10%.

Tawk.to 23.7%
Zendesk Chat 11.1%
Chaty 10%
LiveChat 7.1%
GetButton 6.7%
Tidio 5.7%
SnapEngage 5.4%
JivoChat 3.6%
Shopify Inbox 3.5%
Smartsupp 3.1%
Zoho SalesIQ 2.9%
Genesys Cloud CX 2.6%
Azure AI Bot Service 2.4%
HubSpot Chat 1.7%
Other 10.5%

🚀 Highlights

Here is a list of the top solutions that is more popular in Colombia than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Chaty ^(-6)
5. GetButton ^(-8)
7. SnapEngage ^(-32)
10. Smartsupp ^(-1)
11. Zoho SalesIQ ^(-1)
12. Genesys Cloud CX ^(-13)
13. Azure AI Bot Service ^(-29)
14. HubSpot Chat ^(-1)
15. Oct8ne ^(-28)
16. LivePerson ^(-11)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 51 live chat software solutions used on sites from Colombia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	23.7%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	11.1%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	10%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.1%
5	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	6.7%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.7%
7	SnapEngage Dallas, Texas, United States A live chat solution built for sales and support.	5.4%
8	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	3.6%
9	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	3.5%
10	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	3.1%
11	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.9%
12	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.6%
13	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	2.4%
14	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1.7%
15	Oct8ne Barcelona, Spain An AI-powered visual customer service tool that integrates with Shopify, PrestaShop, Magento, WooCommerce, VTEX Commerce Platform, and other e-commerce platforms. $$$	1.6%
16	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	1.6%
17	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.2%
18	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	1.2%
19	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.2%
20	Microsoft Copilot Studio Redmond, Washington, United States A graphical low-code tool for building and maintaining your own generative AI tools, called Copilots. $200+/month	1%
21	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	1%
22	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$89+/month	0.9%
23	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.9%
24	Five9 San Ramon, California, United States A contact center solution with digital engagement, analytics, workforce optimization, AI and automation. $119+/month	0.9%
25	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.7%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 6,681 websites from Colombia.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 51 were detected on websites from Colombia.
Statistics were last calculated on June 19, 2026.
For more details, see our methodology and disclaimer.